DoubleTree Fallsview Resort & Spa by Hilton Niagara Falls

8.8

Excellent

1903 Guest reviews

8.8

Excellent

1903 Verified Reviews

Read all reviews

Cleanliness9.0/10

Service9.0/10

Comfort9.0/10

Condition9.0/10

Amenities8.8/10

The hotel is in a great location, walkable to the Falls and to the Casino. Reasonably priced compared to other hotels in the same area. Rooms and entire hotel are VERY clean. Staff are welcoming and professional. Loved the warm welcome cookie! Starbucks in the lobby, restaurant, gym pool all available in the hotel. We are definitely staying at this hotel next time we are in the area. Overall excellent hotel!

Front desk was very helpful. Asked what floor we’re on and she said 8. I told her it was my birthday weekend and she bumped us up to the 10th. She (Jackie) even texted me to ask if everything was ok with our room!! Great customer service! 😊

We had a one night getaway and we stayed on the 18th floor. The views of the city, the American falls and some of the horseshoe falls were amazing. The only complaint we had was that the comforter had a very small blood strain on it when we pulled down the sheets. We called down to guest services and someone was there to replace it in less than 10 minutes. Great room, with a large soaker tub, large tv, and great facilities. We would definitely stay here again.

Awsome hotel we stay here every trip now you wont be disappointed!

Very nice facilities, clean and well kept. Parking was to expensive at 25.00 per night.

Had to amend my bookings on multiple occasions, and the staff were very accommodating

Friendly safe spectacular views

This is my 2nd time staying at this hotel with my wife. We come here for 1 of our mini getaways thru the year. 1st time we came here during March Break and enjoyed the couples massage at the Spa in the hotel. I stayed in the same room. Premium Room 1 King Bed, Soaker Tub, US Falls View. Perfect for a couple to enjoy with lots of room so you dont feel tight and enclosed. The room was nice and clean. Bed was quite comfortable. The washroom has his and her sinks, decent size glass shower. We both loved that. The soaker tub is large enough to accomodate 2 people. Impressed with the quality of service as often you get what you pay for when you search for cheaper options which usually turn out to be a not so pleasant stay. Quite the opposite here. This hotel delivers on a great stay. I would highly recommend this hotel. Wife and I love it here.

I didnt like the limited parking situation. Spent 15 minutes driving around the property waiting for someone to leave.

The pool sauna and hot tub area

Restaurant was very good. Staff was excellent. Only caution is restaurant is not open for lunch and there are really no other options. This would not normally be a concern as its Niagara Falls so would be doing the touristy thing around lunch. We were there mid-week February during a snow storm and didn't want to go out unless necessary

Rooms were nice with comfortable beds. Pools were large and clean. Staff very friendly.

It was a great stay and we enjoyed our time!

Very nice atmosphere, close walking distance to attractions and dining as will as access to WeGo transit.

It’s was great

Less traffic

Great experience and view

great service. very clean and comfy environment.

Beautiful!

I liked the combination of the traditional lodge with the contemporary in-suite accommodation.

Amazing experience

The hotel was beautiful, a nice bar and has a nice little gym to keep up on the gym grind. Me and my girlfriend loved our room, it had the most beautiful view of the Skylon Tower and the falls. Would definitely come back to stay here!

Overall a great stay. Staff was friendly and accomodating. Sidewalks outside hotel were fully iced and shouldve been better maintained, as many people were slipping. Other than that very good!

Great view of the falls from the upper floors! They are absolutely beautiful in the winter!

Came in the offseason (February). Very calm. Staff was friendly. Nice and clean room. Sometimes the slowness of the offseason showed and staff was sometimes a little harder to get a hold of. But great property, could see the falls, pool and gym was nice. Spa was great. Great opportunity to relax.

Lovely stay. I usually stay at a property directly on the falls but decided to try this one. So glad I did. It is fresh and new where the others are getting a bit tired and overpriced. Will definitely stay here again.

Our room was ready earlier and we were allowed to check in. The room was clean and supplied well. The lotion in our room was almost empty so that was a bummer. We ended up buying our own, but that should have been topped up. There were multiple places to eat around the property that were a short walk away and that was very convenient. The downfall was that the spa that's one of the main amenities of the hotel is closed on Mondays, a weekday, which really limited our options during our stay. You can't even call to book services on Monday so we can plan for the next day. The hotel and spa should really consider updating their hours. There should not be a day the spa is closed if the hotel is available. We came from out of town and didn't realize until we were already at the property that the purpose of our trip was a waste and we should have booked a different day.

Thank you

Great night staff, no breakfast, however they is a buffet near by.

Relaxing stay

Great stay amazing view of the Niagara falls. clean fresh room and a beautiful soaker tub . Chalet style hotel with a big pool and Jacuzzi.

Dont eat the peameal bacon

Started out pretty good. Staff service level is what you would typically expect from other hotels. Had breakfast at the in house restaurant. Dont order the peameal bacon. Mine were stale and paper thin. We also booked for the pool. Doubletree hotels typically have a great pool and this one as well very nice. Except we were overtaken by group of boys not respecting the pool rules and parents started drinking beer which is illegal. Biggest dissapointment came from the hotel where they took no action against it. 2 nights in a row we were not able to enjoy our main purpose of stay. My daughter was very dissapointed. We were given 1 free parking night and a late checkout as a compensation but i think the hotel dropped the ball on this one as i am sure i was not the only one made complaints. If it had not beem for this incident our stay would have been enjoyable.

The staff was fantastic and a gorgeous lobby with nice coffee shop

The room was great was on the top floor. It was very quiet. Beds were comfy, also couldn’t figure out how to disable all the French tv stations… barely any English tv. Two downsides….was unable to use the pool because there was a children’s hockey tournament and it was a very busy and loud place. Also, the restaurant really lacked the food was not good. The salmon was burned and the rice tasted like microwaveable rice. There were also a lot of bones in my pickerel dinner. It also took an hour and 20 minutes to receive any food. Would not recommend Buchanan’s restaurant, but definitely recommend the hotel.

Amazing overall worth everydollar

Great place

Beautiful hotel, great location. Closer to new casino but not far from Clifton Hills. Starbucks, bar and restaurant in hotel a big plus. Highest floors for decent falls view

Very clean and friendly. Walking distance to everything the Falls had to offer and of course — love the warm cookie

clean and nice pool and hot tub

The staff was amazing right from our arrival, check in, and departure.

Very enjoyable. Excellent restaurant and amazing servers

More eating facilities, restaurants. Need more than the very basic cable.

One of the cleanest hotels my boyfriend and I have stayed in. We were overly pleased from the time we checked in. Very clean and beautiful exterior/interior. We stayed in the King suite and it had a wonderful view overlooking the city and we could see the Niagara river as well as the American falls. Our room was very clean and although we do not like carpet you can tell it was fairly new and cleaned thoroughly. My boyfriend enjoyed a beautiful massage at the Aveda spa and I enjoyed some time at the clean, well maintained hot tub and pool in the lower level. Checking in and out was hassle free and simple. Certainly enjoyed the warm complimentary cookie. We enjoyed a meal at a local restaurant but the hotel has a restaurant and Starbucks inside, making dining options easy and accessible. We certainly will book again, not a single worry or complaint. Highly recommend!!

2nd time we've stayed here and would come back agai.

The heat was very high and the room was very stuffy and triggered my sinuses and I to turn off the heat and open the window vents and has to get a fan from the front desk just to keep some type of cool air flow .... Other than that ..it was a great hotel wit all the amenities u could ask for!!! Will stay again in the future

Beautiful hotel.

Warm cookies on check in. Staff are great and accommodating. Property is “tired” rooms need updates, in hotel restaurant was meh.

Away from hustle and bustle

Lacked eating options.

We really enjoyed staying in the hotel. Will definitely visit again.

Terrible customer service

Consistent with the quality and service of other Doubletree properties I’ve stayed at. Great staff experience at all facilities

Great stay!

Wonderful stay! The cookies the give as comp check in, are delish. I would buy them if I could.

Enjoyed the hot tub and swimming pool.

Location, area around barron. Walkable to attractions. Room had a strong odor of stale air even after ozoneated?

I have no complaints. Had an amazing Fallsview room that was clean and comfortable.

We loved our stay. Room was nice and clean. The bed was comfortable. It was appropriately quiet! We suggest keeping the ice machines operable and working. Also, the spots by the front door could be designated for mobility! Loved it and we keep returning!

everything was good

Excellent, beautiful

Thanks for a nice stay.

Fantastic staff at the front desk. Warm cookie upon check in was so nice! Parking expensive. Next time I'd just park next door for a fraction of the price. Would also like to see electric charging stations for cars. Thanks!

Enjoyed our stay. Would stay again.

Nice view of the falls

We stayed for a mini baby moon and the property served its purpose. Clean, good swimming and gym facilities and the staff were good at the front desk. The night security were not great. A couple Nextdoor were in a physical altercation and screaming at each other. We could over hear them fighting about money lost at the casino and it was 3am. We called security and they came but did nothing. The front desk comped our parking which was nice although not sleeping the night before departure wasn’t ideal. Luckily we didn’t have far to go. Overall a good experience and would stay again as it was a one off inconvenience and the property was apologetic in the morning.

Excellent hotel with walkable distance to The Falls!

The reception didn’t smile at all even though I was friendly. I asked just 2 simple questions and hey gave me a hard time about it was the first time there so I had no idea.

Nice place, happy with everything

Clean and big pool

Newer hotel, very clean. nice view of American Falls. Would be nice if parking and breakfast were included.

Great stay

Second time here, enjoyed the pool, hot tub and gym. Beds are comfortable. Shower wasn’t draining well. Wonder if they’ll consider a nut free option for their welcome cookie for those with an allergy. Walking distance to Clifton Hill

Beautiful view, clean and classy.

Great family stay!

I stayed here with my two children for one night because we had never seen Niagara Falls or stepped foot in Canada, which is odd since we live in New York City. Front desk staff was exceptional, and they texted after check in to ask if there were any issues. View of the Falls was fun, and a nice easy walk to anything you might need. Very convenient. Pool facility was a lot of fun for the middle of winter!

Spent a long weekend here with our 2 year old. He loved the pool! Close to everything, yet not right in the thick of it. Will definitely be back! Wife took advantage of the spa services while we were there and she would highly recommend the full body salt scrub by Briana!

Really enjoyed the welcome cookie, the restaurant, the pool and sauna. The room was super clean and quiet with a comfortable bed.

A very nice place to stay. It had a lodge kind of vibe.

Clean place Parking is very easy

The shower didn’t work but the deep soaker tub more than made up for it really enjoyed my stay will be returning

Good

Very nice place. Great room size and very clean.

It was good

Walkable to Clifton hill, Fallsview and Friendly Staff

Enjoyed our stay there.

Ideal for what we were looking for. Clean, friendly, perfect location.

My family and I have stayed at the DoubleTree Fallsview resort on multiple occasions. It has a great location, walkable to both the falls and Clifton Hill. Our room gave us a perfect view of the fireworks during the evening.

Staff was really dismissive. Not a good experience checking in. No greeting or anything.

Room was clean, parking great, pool and hot tub were lovely!

Enjoyed our 2 night stay. Kids really enjoyed the pool. Room is spacious and clean.

Clean and comfortable

You should not charge parking fees

Very beautiful location to stay

Hotel was really nice. Check in was easy, room was nice and clean. Good location.

Great hotel

Amazing hotel. Welcomed with warm cookies. Clean, safe, and great customer service

Great Location, in the middle of everything

The only thing I didn’t like was how hot it was in the room. I loved the welcome cookies!!! The foyer was cozy and beautiful.

Quite and walkable

Quiet and clean. Close to touristy places within walking distances. Staff friendly and helpful.

It was wonderful except too hot in the room

As a 4 star hotel, I expected more clean and comfortable rooms. You have ask for toiletries at counter which are not distributed at room

It feels like home, big places, good environment inside the building.

The staff was friendly and very helpful!

staff are very friendly!

Great pools hot tub and sauna. Cute holiday decor in the lobby

The hotel was good only issue I had was the room smelled like marijuana although not allowed probably seeped in through the door cracks. Maybe should be stated upon check-in to prevent this in the future.