With a stay at Cleveland Thermal Motel in Rotorua (Koutu), you'll be a 3-minute walk from Kuirau Park and 6 minutes by foot from Tribal Lights Cultural Theatre. This motel is 0.5 mi (0.8 km) from Rotorua Hospital and 0.6 mi (0.9 km) from St. Faith's Anglican Church. Make yourself at home in one of the 31 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 42-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include desks and microwaves, and housekeeping is provided daily. Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. Free self parking is available onsite.

You need to know

• Pool access available from 7:00 AM to 10:00 PM.
• Hot springs access available from 7:00 AM to 9:00 PM.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
• Personal protective equipment, including masks, will be available to guests.
• Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.
• Contactless check-in and contactless check-out are available.

Special Instructions

The front desk is open daily from 8 AM - 8 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Guests must contact this property in advance to reserve cribs/infant beds
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Minimal age

18

Optional fees

• Fee for continental breakfast: approximately NZD 15 for adults and NZD 15 for children
• Late check-in fee: NZD 30 for check-in between 8:00 PM and 10:00 PM
• Crib (infant bed) fee: NZD 15 per day
• Credit card charges are subject to a surcharge of 2.00 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Hindi

Malay

English

Indonesian