Bienestar Maison de Charme

8.6

Excellent

95 Guest reviews

8.6

Excellent

95 Verified Reviews

Read all reviews

Cleanliness9.2/10

Service8.6/10

Comfort8.6/10

Condition8.8/10

Neighborhood8.4/10

Amenities8.8/10

Big room. Good location, walking distance to old town. Bit on the dated style for decoration style but very comfortable and great value for money.

The property was lovely, clean and quiet. However, the doors were finicky and old, difficult to unlock, even from the inside, which could be problematic in a fire (even in a stone building!) The access to the street button in the lobby was not working either but we went through the cafe to get out.

Arrived at 12 noon for 6 night stay Receptionist was very friendly Were given our keys for room Straight away Found door lock bit hard to open We had room 2 B which was a small double room but was adequate for us It had everything we needed apart from cups but this wasn’t a problem as we borrowed some from adjoining Cafe Room had a small balcony and toiletries and towels were replished every day All cafe and reception staff were all helpful and friendly The only thing we found a problem was understanding about what to do when we went for breakfast Paloma the waitress went out of her way to explain what we could choose from All in all a very pleasant stay

We didn't get the room we booked. The room was significantly smaller and not at all like the one in the picture shown in our reservation. When we communicated this to the staff, they told us they could do nothing about it.

Lovely size room & beautifully decorated. 5 mins walk to to the old town.

We enjoyed the apartment and Cagliari!

location and easy free parking

Appalling

The room we booked was described as “Deluxe Double Room, Balcony” the room we were given was in the attic with no windows, except in the bathroom. The door of the room had frosted glass and led onto a communal external corridor, which was used by smokers (see photo). We went back to reception to ask to be moved and were told that was the room we had been allocated, and the hotel was fully booked. However we had arrived as check in opened and there were many other keys on the counter for people who had yet to check in. We again asked to be moved but the receptionist said she could not and started checking in other guests as they arrived. We asked that she stop and deal with our issue, so she said she would call her manager. After a long time the manager arrived but instead of resolving the issue she berated us for using Hotels.com. She said she gets less money than when people use it. She said she didn’t have a contract with them and began listing other booking sites with which she did have a contract including Expedia. I explained that Hotels.com was owned by Expedia and she became very irate and said it wasn’t true. She then said she would phone Expedia and there then ensued a lengthy call in rapid Italian which we couldn’t understand. We gave up, asked the original receptionist for our key and went to the attic. The whole process wasted about an hour. It appears that the manager does not like people using Hotels.com and so allocates them the worst room.

Overall nice room and localization. Please assume you have NO breakfast. You are "allowed" to take some options in the coffee shop next to the lobby but you have to deal with the most rude personnel I have ever met in year travelling around the world! Skip from headache, buy something nearby and don't deal with this type of situation!!

The management and staff at this property went way beyond what could be expected when I was having difficulties concerning a rental car.

Nice room but breakfast an absolute disaster. Served in a busy cafe, took forever to get served and waiter completely disinterested

The location of the property is great. Close to all major attraction, street parking is available. Great dinning options near by. Rooms are very big and have everything you might need. The check in process was a bit confusing as there is no one to help you after 11 am on daily basis.

The service was wonderful. Check-in was very easy and contactless. The staff were extraordinarily friendly. Breakfast was included as well. The building was fairly historic, had very medieval vibes, which wasn’t our favorite, but great for someone looking for gothic-type room decor. The rooms were very large and the air conditioning works great!

Walk to Old town

Great little hotel . Easy walking distance to old town. Lovely appointmented rooms with beautiful bathroom, linens, towels & amenities. Fridge & kettle in room. Staff were great on information regarding off street parking. Breakfast in coffee shop / bar onsite

Fabulous little boutique hotel

Fabulous little boutique hotel in a great location for the old town and harbour. Staff very friendly and helpful. Recommend wholeheartedly!

Very friendly service, providing a helpful approach to local amenities.

Lives up to the charming name!

Great location a short walk from the old town (but far enough away to find parking!). The room was lovely - clean, comfortable and historical charm. Staff were very friendly and helpful, and breakfast was great.

Please read very carefully and DO NOT BOOK this place!!!The place is described as boutique hotel and is not, they charge as a hotel and don’t give the service as a hotel. No air conditioning in the building and in the room because they are trying to save on electricity bill, it was 93 degrees outside every day ,no cleaning room service and place is very dirty, malfunctional bathroom, no towels replacement, no sheets replacement, we had to ask for toilette paper everyday!!!the sheets had bugs, no parking outside took us 1 hour everyday to find a spot, staff completely unprofessional we talked to them multiple times about this issue and they said they would refund us the money and they didn’t.The cleaning crew told me that they had to go home and couldn’t wait for me to leave the room everyday morning, are you kidding? I never Ever experienced this and I travel all over the world ,there are so many other better hotels in Alghero for sure do not stay here!!! This is not s hotel,is a very low end cheap aire&b and they charge as a high end hotel!!

Great location.

Great location few minutes walk to old town and bus stops. Bed was too firm for me, rooms corridors echo due to stone floors. Otherwise lovely staff and pleasant breakfast.

Great room, average amenities.

Service was really lovely and room was very clean and had a great balcony. However, lights in the room are set to a timer so had no light from 11pm onwards. Breakfast was a few croissants and slices of bread - not what we had anticipated for £150gbp per night. Also, check in time of 4pm and check out of 10.30am was not really what we had in mind.

We enjoyed our stay in Maison Bienestar very much. The place was spotlessly clean and the staff was very friendly and helpful. We could not have asked for more. We have allready planned to be back later this year.

Beautiful hotel that is maintained and spotless

Very accommodating and attentive staff. Beautiful spacious room. Our room was on the street side and got a little noisy during the rush hour but rest of the time pretty quiet. Breakfast was light fare but enough variety to be more than pleasing. Staff was especially friendly and helpful. For us, a great place to start our adventure on Sardinia

The staff were fantastic - special shout out to Tomaso who was exceptional.

Convenient location near historic center

My wife and I stayed here on our honeymoon trip. Unfortunately the hotel did not have functioning wifi (even though they advertise it) -- the network kicks you off after a few minutes. The in-room air conditioning unit leaked water, producing a puddle in the corner of the room. Also, the shower door didn't close all the way, leaking water onto the bathroom floor.

Nice but perhaps overpriced

Great location and very clean but room was small, and staff not very welcoming or helpful - the opposite of what you would expect in a 6 room hotel. Link in hotels.com goes to incorrect address, so be sure to double check.

Fantastic staff, great location.

Close to buses. Central to old town. Staff were extremely helpful and friendly. Meticulously clean. It is beautifully restored with a combination of traditional features and modern decor. Though on a small scale, breakfast was superb, especially the fresh pastries. Will be even better when lift installation is completed. No phone in room for enquiries to reception. Did not like room keying system. Great atmosphere- lots of locals have coffee/ breakfast here.

Lovely lodgining in Alghero

Great location, lovely room. Wi-fi was erratic. Unclear who to talk to or call if there was a problem.

Lovely lodging in Alghero

Great location in Alghero (right next to old town, but not far from the beach), and wonderful room--roomy and clean and up-to-date. Our only complaints were that the wi-fi was sometimes erratic and always weak, and that there was no clear understanding of who was in charge or who to contact if there was a problem. A nice woman was sometimes at the hotel desk in the downstairs coffee shop, but if she was not there (and when the coffee shop was closed), there was nobody to turn to. If we had had an emergency, we would not have known what to do.

Beautiful hotel central location

The staff were very accommodating to our 1030 arrival, when they were closing at 10. The room was clean and the bed was very comfortable. Convenient mini fridge, convenient coast and centre access and a GREAT gelato shop just down the road!

Ottima struttura, a pochi passi dal centro e dal lungomare. Locali puliti e piacevolmente arredati. Il personale è stato gentile e disponibile. Unico neo la difficoltà nel trovare un parcheggio gratuito nelle vicinanze, dato che la struttura aveva terminato i posti a disposizione. Abbiamo dovuto parcheggiare la macchina in un parcheggio a pagamento (anche durante i giorni festivi) a qualche centinaio di metri dalla struttura.

Alghero meravigliosa

Struttura finemente curata, soggiorno molto piacevole, cortesia e professionalità della titolare e dello staff. Ottima colazione dolce e salato.

Ótima relação de custo beneficio

É muito bem localizado, e muito."robusto" a cama é boa, o banheiro é bom !! Apesar de nao ter portaria 24h fomos super bem atendidos. Nosso voo atrasou e acabamos chegando muito mais tarde do que o previsto, mesmo assim, conseguimos contato muito facilmente por telefone e tudo se resolveu. O café da manha é simples mas muito gostoso.

Alles Gut aber keine Parkmöglichkeiten

Struttura molto bella, personale accogliente. Colazione limitata di scelta, ma comunque ti sazia. Tornerei sicuramente in questo posto! Unico consiglio è di poter aggiungere opzione breakfast box per chi deve partire prima dell'orario di colazione.

Struttura elegante. A circa 3-400 m dal centro storico. Comoda colazione nel bar sottostante.

nous avons opté pour une chambre "deluxe avec balcon", chambre sombre avec pour office de balcon 2 chaises sur la coursive et vue sur parking...prix largement surestimé, en tout cas pour ses chambres.Pas de Parking, se garer dans la rue, pas evident de trouver une place.

Grosses, geschmackvoll eingerichtetes Zimmer

Grosses, geschmackvoll eingerichtetes Zimmer - sehr kleines Badezimmer - Frühstück in Bar nebenan war sehr gut - keine besondere Lage am Rande des Zentrums

Ci siamo trovati bene personale gentile e disponibile

Camera molto carina. Trattandosi di B&B Poca assistenza. Colazione da bar.

La camera pulitissima, arredamento chic e personale gentilissimo.consiglio vivamente

Excelente

Hotel muito bom, confortável e apenas a alguns minutos a pé dos principais pontos de interesse. Quarto muito bom limpo e espaçoso.

Sehr sehr schöne, hochwertige und saubere Unterkunft. Tolle Lage, freundliche Mitarbeiter.

Alghero, una agradable sorpresa

Hotel familiar, cómodo, tranquilo y con fácil acceso al casco viejo y marchas en coche. Alghero posee un casco histórico digno de patear

Spacious room

Værelset er rummeligt, der er god plads til 2 personer. Sengen er mere til den hårde side. Puderne var alt for hårde og høje. Der var en fin balkon ud til vejen. God lydisolering fra vejen.

Bel hôtel bien situé pour se rendre à pied dans la zone historique 10’ à pied. Dommage le petit déjeuner était très succinct et payant si nous demandions plus.

Super nettes Personal, geschmackvolle Einrichtung, Bar direkt nebenan

over all the hotel is a good choice as its located nearby the old centre. Environment is fine, staff as well. Breakfast is in the bar which belongs to the hotel. Coffee, Tramenzini, Pannini, Cornetti are really good. But tried the emergency number of the hotel as the hotel reception is closed in the afternoon. The lady, who owns this number should get an english lesson….

Okay location but faults in description

Rooms are nice and with a really good location. The fact that they claim to have free parking is a lie, so add on 15-20 euro per day for that. Would probably have gone for something else if I had known when booking what I know know, even if the room was clean and location good.

Schönes und zentral gelegenes Hotel

Gut gelegenes Hotel, Altstadt ist zu Fuss gut erreichbar. Sehr geräumige Zimmer, Cafe ist dabei. Parkplätze anscheinend nur begrenzt, für uns war leider keiner frei, obwohl wir das Hotel auch deswegen ausgesucht hatten. Frühstücksbuffet gibt es keines, man kann nur alles einzeln bestellen. Hotel ist sonst sehr gepflegt und hat seinen Charme.

Zimmer sehr schön und sauber. Frühstück verbesserungsfähig. Es wurde in der Bar serviert. Man wusste nicht, was alles im Angebot war, da es keine Karte gab. Die Bedienung sagte nur, das man alles bestellen könne. Es gab.kein Brot, keine Butter, etc.