With a stay at Banyan Tree Hangzhou in Hangzhou (Xihu), you'll be steps from Xixi Wetland Park and 4 minutes by foot from National Wetland Museum of China. This 5-star hotel is 4.8 mi (7.8 km) from West Lake and 1.9 mi (3.1 km) from Cai Shenmiao. Make yourself at home in one of the 72 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private furnished balconies or patios. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, designer toiletries, and hair dryers. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

You need to know

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property.
• Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.
• Contactless check-out is available.
• Individually-wrapped food options are available through room service.

Special Instructions

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a fire extinguisher, a smoke detector, and a security system

Minimal age

18

Optional fees

• Airport shuttle fee: CNY 600 per vehicle (one-way)
• Rollaway bed fee: CNY 400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English