Still using the old Evitel branded towels/toiletries/etc. Which are horribly old and stained. More than one room in our group had to request for new towels/floor mats/ pillowcases. My first towel was stained. Had an obvious handprint on it. My second towel was worse. They gave me one smelly so strongly of pee (cat? rat?) we recoiled. Had to go out and buy towels. Both to shower with and to cover the pillowcase. First time I, personally, have ever done that. Ask for an extra pillow, told there's a charge. Ask for extra towels, told there's a charge. Ask for handtowels, told they don't have any. But if they did, I'm sure there would have been a charge. Location in general is great. Location specifically is quite a headache. Situated at the corner of a major junction, you can hear everything at all hours. So loud that you can smell the colour of every bike and see the rumble of every truck that passes by. All this being said, the staff we encountered were very pleasant and friendly. Such a shame the hotel itself was so disappointing. Overall, a hard pass

As for hotel room pricing is just right for a 3.5 star stay. Worth for short stay. No other comments.

Standards dropped after hotel rating rised online

I always check in to The Evitel each time I visit the Batam.(I have visited that place ever since they first started out their business) My recent visit (2Jan 2020 to 5 Jan 2020) was not a pleasant one though. Laundry service standard sucks big time and also, instead of going down for free breakfast buffet (which is horrible!!!!), I tried ordering from their Ala-Carte Room service breakfast (Nasi Lemak). Their restaurant staff however stated that only the items (leftovers from breakfast buffet going on downstairs) is available for room service breakfast! I was shocked!!!! Then why the hell should I even bother ordering from the room service Ala-carte menu????

Location is walking distance from the famous D’steam Peranakan Live Seafood and Nagoya Hill Mall. The hotel is not as pictured. No swimming pool and room is small. We were given 1st floor room which can hear ppl from the lobby/cafeteria and view is another ppl house. Okay for short stay.

Breakfast was almost finished by 9 and no replenishing . Not worth to get with stay and include breakfast . Disappointing .

Very noisy on level 3. Throughout the night, loud engines of motorbikes could be heard. Being a light sleeper, I couldn’t sleep well at all. The buffet breakfast was truly disappointing. A lot of food had finished and not replenished when it was merely 9am (breakfast ends at 10am). Seemed like there was a shortage of food. Extremely limited choices too.

Already selected twin bed and ask for connecting room during our booking months ago, but they did not deliver what we booked. Toilet smelly and water stuck when shower. Toilette was used not new set. Bed very loud noise when u turn. TV channel barely can watch. They can do much better than this.......

EVITEL is where it's at!

...specifically picked this hotel because it had a rooftop lounge...service, rooms and its facilities were well above average...and I would like to point out to those who have been commenting on the soundproofing of the rooms = "avoid this hotel if you do not want to hear music being played throughout the night -AND- the hotel is practically located at a road junction; ergo noise from the traffic outside is normal...overall, for those who look forward to a memorable few nights' trip; this hotel is definitely "moneys' worth" (,")

There is a very chill rooftop bar but they can get a little pricey. Location of hotel is at walkable distance to Nagoya Hill Mall (5-10mins).

The hotel is vegetarian friendly and provide vegetarian buffer lunch and dinner during the weekends. It is also a short walk to Nagoya Hill shopping mall. Mall

I like the proximity of the hotel to Nagoya Hill shopping mall however, the soundproofing could be better, this trip we stayed at level 5 but could hear the traffic, our room was also opposite the staff's rest/ pantry area and we could near the staff talking early morning. Also our room was missing towels and the floor mat for the bathroom. Had to keep the toilet bowl closed cos there is a strong sewage smell.

Beware

Where do I even start. First off, the rooms are not sound proof as stated in the bio. The hotel is located on a very very busy corner. You will hear endless motorcycles throughout the entire night into the morning. There's a loud speaker from the nearby mosque and the prayer to call will come on at 5am and you can't drown it out. There's mold in the sink and showers, it's like they're not even trying. The towels are old and in need of bleach. I have nothing but regrets from staying here. It's not worthy of a 3 star or even 2 star hotel. Avoid and look elsewhere.

Best Hotel

Be nice hotel and staff is very attentive

Cleanless is good

WTH there's cockcroach in the room.

although it a 1 day stay .. woke up middle of the night ard 3am wondering y my body felt ichy ... then i saw dam big bed bug.

Simple & Nice Decor

No Comment everything was ok.

Location of the hotel is slightly far (10-15 min walk) from Nagoya and crossing the big road was rather challenging. But it was quite near the Harbour Bay Ferry Terminal and BCS mall (5-10 min drive). Hotel reception staff was very polite and smiley and promptly attended to our needs when we were there. The vegetarian breakfast and dinner buffet spread were not bad and very value for money. Eggs are available for breakfast but only upon request. Read reviews on the volume of the music from the rooftop bar and was suprised that the music could be heard even from the 3rd level lift lobby. Request for Level 1 or 2 rooms for a quieter room. Room was value for money and decent for a short stay. However, the double bed was actually 2 single mattresses joined together with 2 single bedsheets (not 1 bedsheet) which was rather uncomfortable as the 2 bedsheets kept running, exposing the mattress underneath in the midst of our sleep. Hairdryer is not placed in the room by default and is only available upon request. Complimentary 2 bottles of mineral water given daily. As for the bathroom, the sewage smell in the toilet was quite unbearable and the showerhead is not detachable, making it difficult to control the water direction. Other than that, the water pressure & temperature, and size of the bathroom is good. Overall, would recommend Evitel for a short stay if you are looking to explore the Nagoya area and looking for a decent hotel which serves vegetarian food.

Basic. Good for 1-2 nights stay.

The stay is ok. Room was ok. Quite modern but basic. Near Nagoya Mall, only around 10 minutes walk. Not much to do in the evening. Breakfast was pretty nice, should try their "Mie Ayam", it's really nice!

Cosy comfy hotel

An average hotel but definitely no complains given the price paid. There's no sound proofing to the rooms so you can hear noise from the corridor and the bar at night. Very nearby to Nagoya mall. There's a minimart in the back alley as well. Breakfast doesn't have alot of variety but the eggs and toast and cereals are good enough. Would be perfect if they have some ham or sausages too. Rooftop bar has nice ambience but cocktails was horrible. Service of the staffs were great though.

Great hotel in a good location!

It was a solo trip meant for a relaxing, refreshing getaway. Great experience throughout. Staffs were friendly. The area were within walking distances of popular massage parlours and the ever popular Nagoya Mall. Wifi in the room is fast. The room comes with a mini fridge in this you were wondering if there is since it is not stated. Breakfast are similar everyday. But for the price paid, this is definitely value for money! I would come back again!

Evitel hotel stay

They gave us double bed instead of the twin beds that we requested. Only managed to change one room to twin bed but the other one have to make do with double bed, Bad planning. The location is good! The price is very reasonable at $32.50 per twin room. However sometimes their price may surge to $70. Overall, I am satisfied. Will return again if I visit Batam.

Well I was under the impression that there will be transfers to and from the ferry terminal. I asked the hotel, they refuse to answer. My first room was a little dirty, so I requested for another. It's was done quickly and without hassle staff very polite and obliging. They provide free rides to Nagoya hill at 12 and 2pm. I waited for him time 230 and had to ask the receptionist to check. Later it becomes obvious that the driver refuse to do so. I find it strange. Be careful, the drivers in this hotel will pick a fight with ur grab driver if you book them. Although many other hotels are accommodating to grab. I wrote to the hotel twice about this issue but they simply choose to ignore my email completely. They should remove the contact section from their website. Save time. In spite of all this , the restaurant serves good food and efficient.

Hotel is within walking distance (abt 10 mins) Nagoya Hill, so it’s good, just that the road directly outside the hotel is cimplicated to cross - green man on only half the road, so one side has incoming traffic all the time. Will need a cab to other places like BCS, Megamall but not too far so taxi is not too ex. Had connecting rooms which works for us with 3 pax. Shower area could do with the titles being higher to prevent water from flowing out to to toilet area. Toilet had a foul smell sometimes. A rooftop bar to chill if you drink. Overall a good stay

Hotel room

The room is clean.

Good location for food and shopping

The check in was fast, the reception staff are friendly and helpful. Hotel is located near the Nagoya Hill mall area with access to varies eateries and convenient stores.

Nice hotel and can walk to shopping area

Nice hotel and can walk to shopping area Nice hotel and can walk to shopping area Nice hotel and can walk to shopping area

Not a bad hotel

5mins Walking distance to nogoya hill. Able to get Very local food stalls along the street. Just get to the hotel LG and turn to left.

Good stay.

Although the rooms are nonsmoking the ventilation system is such that smoke from elsewhere filters to various locations in the hotel as it was in the room we stayed in. This issue should be addressed.

A good and comfortable hotel to stay in

Hotel reasonable in price and good location too. Food everywhere available round the clock too

Value for money

Value for money. Generally, all area were good other than the aircon not strong to cool the room.

Worth Every Penny !!

Location is very good. Walking distance to Nagoya Hill Mall.Room is fantastic, Pretty well maintain. Breakfast variety is pretty average and they are vegetarian. No sign of meat or even sausages...

Nice and comfortable!!!!

The room are clean and nice. I will definitely come to stay again as it is so central and walking dustance to Nagoya Shopping Mall.

Awesome Hotel

Amazing hotel with awesome staff. Lobby, Cafe, Room was very clean. Good choice of breakfast. Will be back to this hotel again on next visit.

Comments box

There's a remark box during booking and i put my requirement... upon checkin nothing is fulfilled. So why bother to put request if hotel staff dont even bother to read

Hotel close to shopping mall

Everything ok Just that the breakfast that I we did not know is vegetarian until we have our breakfast.

Great place to stay

Great place to stay. New hotel with new facilities. Clean and overall is GOOD. Walking distance to Nagoya Hill Mall . To shops Spa massage parlour. Food stall just round the corner.

Nice hotel with good service

My room was at the corner and the window was overlooking the hospital canteen, therefore the window blind have to keep down at all time.

Good Hotel

Nice n new hotel. Very clean. Staff was friendly. Rooftop bar was good n service excellent. Walking distance to Nagoya Mall.

Welcomed by a strong stench smell the moment we stepped into the room. Strong sewage smell from the toilet even though a lot of mothballs seen. Otherwise it's quite pleasant hotel for a night's stay

double bed is actually 2 single beds joined together with a mattress topper. bed sheet used is actually 2 single beds sheets joined across horizontally to make it become a double bed sheet. This causes a gap inbetween and exposes the mattress below (no mattress protector) Clean and easily accessible to nagoya hill shopping mall by walking. Breakfast is so-so , limited choices

Stay in Batam

The room was quiet loud due to that the room was faced to the main road. The rest was standard regarding the star rating of the hotel. A bit too much MSG inside the food but this is Indonesia :(.

My stay at Evitel Batam

We choose this hotel because it was new hotel, near Nagoya Hill and the price is reasonably. But the toilet is too cramp. Shower is horrible when taking bath (No hot water). Breakfast replenishment not there when tray serving is empty.

Horrible experience in this hotel. Never go back.

Bathroom shower is horrible and nightmare when taking bath. Breakfast replenishment not there when tray serving is empty. Room is horrible too as music can be heard from the rooftop night activities and also not so clean after all. But the best is still the location where a little walk will bring you to a mall and activities there.

Unpleasant stay

Unpleasant smell from the toilet drainage pipe. Breakfast not much item to choice . Door access card not working properly, waste of time waiting to fix up the problem.

Good location but still have room for improvement

Received a complimentary cocktail / mocktail coupon for 2 pax upon check in BUT when we went to rooftop bar, Bartender says only Bacardi and Coke is allowed and not even soda or sprite. Such a misleading coupon. they could just write housepour... But nevertheless the bar, The songs and the location of it was very nice. If you looking for a quiet room avoid level 6, the music can be heard even u close all windows n curtains. Breakfast is nothing awesome but very good for vegetarian. no meats not even hotdogs...

Good Stay Near Nagoya Hill

Good location, friendly staff, overall pleasant stay.

Thumbs Up!

Nice and clean hotel. Cozy room. Breakfast is good.

don't stay on the top floor

fine hotel, but ask for a room not on the 6th floor; we were right below the club, and especially the base of the music was quite bad

Evitel stay experince

The breakfast spread need to improve. I more better varities. The bed sound very bad. As if the bed is going to collapse. Service staff at the counter n bellman are nice but not at the breakfast area. I intent to come back with my children but maybe not.