These Terms and Conditions (the “Terms”) govern the legally binding relationship between you and us when you use our Website, Mobile App, Concierge.io, the Travala Travel MCP, and/or the Services that we provide.

In these Terms, references to “us”, “we”, “our”, or “Travala” shall mean Travala Pte. Ltd., a company registered in Singapore with its registered address at 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore 068914. When we refer to "you", we mean any person or entity that accesses or uses the Services.

Bookings made through our Website, Mobile App, Concierge.io, the Travala Travel MCP, or via our authorised representatives through telephone, email, instant messaging applications, or any other form of communication shall be subject to these Terms. A person making the Booking on behalf of other person(s) shall be taken to have the authority to agree to these Terms on behalf of such other person(s).

BY USING OR ACCESSING THE WEBSITE, MOBILE APP, CONCIERGE.IO, AND/OR THE SERVICES, YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND AGREE TO BE LEGALLY BOUND BY THESE TERMS, TOGETHER WITH ANY ADDITIONAL POLICIES OR TERMS REFERRED TO IN THESE TERMS, AS UPDATED AND AMENDED FROM TIME TO TIME. YOU MAY BE REQUIRED TO AGREE TO SUCH ADDITIONAL OR OTHER TERMS AND CONDITIONS FOR CERTAIN PRODUCTS OR SERVICES ACCESSIBLE ON THE WEBSITE, MOBILE APP, OR SERVICES OR THROUGH OR IN RELATION TO CONCIERGE.IO, WHETHER WE ARE THE COUNTERPARTY OR OTHERWISE. IF YOU DO NOT UNDERSTAND OR ACCEPT THESE TERMS OR SUCH ADDITIONAL POLICIES OR TERMS IN THEIR ENTIRETY, YOU ARE NOT PERMITTED TO ACCESS OR USE THE WEBSITE, MOBILE APP, CONCIERGE.IO, OR SERVICES. SHOULD YOU NOT UNDERSTAND ANYTHING WITHIN THESE TERMS, PLEASE CONTACT US

1 Definitions

In these Terms:

1.1 Headings are for reference purposes only and shall not aid in the interpretation of the clauses to which they relate.

1.2 Unless the context clearly indicates otherwise, the use of any gender includes the other genders, the singular includes the plural and vice versa, and natural persons include legal entities and vice versa.

1.3 The following terms shall have the meanings assigned to them hereunder, namely:

Accommodation Provider: means the provider or supplier of a hotel, hostel, serviced apartment, bed-and-breakfasts, rooms for rent, or other place of accommodation or lodging, including but not limited to accommodation operators such as hospitality groups;

Activity Provider: means the provider or supplier of any tours, activities, and/or experiences, including but not limited to activity booking facilitators or services;

Additional Services: means any service related to your Booking provided by a Service Provider, including but not limited to upgrades, incidental charges, additional luggage, priority seating, meals, mini-bar, dry cleaning and laundry, passenger information change, rebooking, or cancellation. These services are determined by the Service Provider(s) and are not included in the Total Price, unless you add these services to your Booking during the Booking process. In such cases, additional handling fees may apply, which will be displayed to you at the time of Booking. Where any Additional Services are sought by you following the completion of your Booking, you acknowledge that these arrangements are your sole responsibility, and that you may be required to directly contact the relevant Service Provider(s) to fulfil your request for the Additional Services;

AI Agent: means any artificial-intelligence-based agent, assistant, model, or interface operated by an AI Agent Provider, through which you may interact with the Travala Travel MCP to search for, select, authorise or pay for, and confirm Bookings;

AI Agent Provider: means any third-party operator, developer, or provider of an AI Agent;

Applicable Law: means all relevant or applicable statutes, laws (including common law), principles of equity, rules, regulations, regulatory principles and requirements, notices, orders, writs, injunctions, judgements, bye-laws, rulings, directives, proclamations, circulars, mandatory codes of conduct, guidelines, practice notes and interpretations, that are applicable to these Terms, your access to or use of the Website, Mobile App, Concierge.io or the Services, or any other products or services provided, used, or received in connection with these Terms, the Website, Mobile App, Concierge.io or the Services;

Authorised Booking: means a Booking made via the Travala Travel MCP in respect of which Payment Authorisation has been validly given by you. The terms of an Authorised Booking are conclusively determined by the Booking parameters transmitted by Travala via the Travala Travel MCP at the point of payment, and as subsequently recorded in the Booking Confirmation issued;

Booking: means the process of purchasing a selected accommodation, flight, vehicle rental, or activity (including any multiple or combination of these) and the resulting outcome of this process (e.g. choice of service, acceptance of terms, and/or confirmation of booking). A Booking is completed when we confirm that we have received and accepted your payment amounting to the Total Price and a Booking Confirmation is sent to you;

Booking Confirmation: means any physical or digital document that is intended to confirm a Travel Product that has been arranged with a Service Provider based on your choices or instructions. These documents may include, but are not limited to, hotel vouchers, airline itineraries or e-tickets, and activity tickets;

Cancellation Fees: means any fees charged by us and/or the Service Provider in the event of cancellation of a Booking or any part of a Booking, including voluntary cancellations initiated by you or cancellations initiated by the Service Provider. Cancellation Fees may include, but are not limited to, (i) fees specified by the Service Provider based on their cancellation policy, (ii) administrative or processing fees charged by us for handling the cancellation (as further detailed in Clause 9.5 where applicable), and/or (iii) any other charges incurred due to cancellations that affect the total cost of the Booking, such as refund processing costs, and/or penalties;

Carrier: means the airline providing the services of carriage by air. When placing a Booking, the identity of the Carrier (including the identity of the Carriers of any connecting flights) for your Booking will be made known to you. You accept that, due to circumstances beyond our control, the operating Carrier of your flight may be different from the one displayed at the time of your Booking. As such, it is important that you verify flight details prior to your departure;

Change Fees: means any fees charged by us and/or the Service Provider in the event of changes to a Booking or any part of a Booking, including voluntary changes initiated by you, or changes initiated by the Service Provider. Change Fees may include, but are not limited to, (i) fees specified by the Service Provider based on their change policy, (ii) administrative or processing fees charged by us for handling the change, and/or (iii) any other charges incurred due to changes that affect the total cost of the Booking, such as adjustments in the Travel Product's pricing or availability by us or the Service Provider;

Coinbase Agentic Wallet MCP: means the hosted digital asset wallet service operated by Coinbase Singapore Pte. Ltd. (“Coinbase”) or its affiliates, into which you fund and hold a balance of digital assets and from which payments and refunds in respect of Bookings made via the Travala Travel MCP are effected;

Concierge.io: means the concierge service operated by Travala for corporate and high-net-worth customers offering tailored travel arrangements and related services, as detailed on concierge.io and all associated domains or subdomains at this URL;

Governing Law: means all statutes, laws (including common law), principles of equity, rules, regulations, regulatory principles and requirements, notices, orders, writs, injunctions, judgements, bye-laws, rulings, directives, proclamations, circulars, mandatory codes of conduct, guidelines, practice notes and interpretations of the Republic of Singapore which may be relevant or applicable to these Terms, your access to or use of the Website, Mobile App, Concierge.io and/or the Services, or any other products or services provided, used, or received in connection with these Terms, the Website, Mobile App, Concierge.io and/or the Services;

Compliance Requirements: means the process of identifying and verifying the identity of our customers, conducting customer, and/or transaction due diligence or monitoring, whether by us or through a third-party service, as and when determined to be necessary by us. This process will require the submission, collection, and verification of personal information and documentation as stipulated by our internal compliance policies and procedures, as requested by our Service Providers, regulators, government or law enforcement authorities, and/or as necessary to comply with applicable legal and regulatory obligations;

Destination Wallet: means any digital asset or cryptocurrency wallet address that you nominate as the recipient of any payment or refund made by Travala to you;

Mobile App: means the Travala mobile application that enables you to use or access the Services;

MCP: means a "Model Context Protocol" service that enables interaction between an AI Agent and a backend system, including the Travala Travel MCP and the Coinbase Agentic Wallet MCP;

Payment Authorisation: means your authorisation for payment to be made for a Booking made via the Travala Travel MCP, which may be given (i) by you in response to the Booking parameters transmitted by Travala via the Travala Travel MCP immediately prior to payment; or (ii) on a standing basis, by funding your Coinbase Agentic Wallet MCP and configuring its Spending Limits, in which case an AI Agent may make Authorised Bookings and effect payment on your behalf within those Spending Limits without seeking your authorisation for each individual Booking;

Spending Limits: means the per-transaction, per-session, or other limits that you configure with Coinbase for your Coinbase Agentic Wallet MCP, within which an AI Agent may make payments on your behalf, and which Travala does not set, receive, see, or control;

Prohibited Jurisdictions: means any country or region that is subject to economic sanctions or trade embargoes administered by the United Nations, the European Union, the United States, the United Kingdom, Singapore, or any other competent governmental or international authority, including without limitation, Cuba, Iran, North Korea, Myanmar, the Syrian Arab Republic, the Luhansk, Donetsk, Zaporizka, and Khersonska regions of Ukraine, Crimea, and Venezuela. The list of Prohibited Jurisdictions is dynamic and may change without notice as sanctions designations are made or removed;

Service Provider: means the Carrier, Accommodation Provider, Activity Provider, Vehicle Rental Provider, or any other third party responsible for delivering the goods and/or service(s) purchased as part of a Booking. For the avoidance of doubt, where a Booking involves multiple Service Providers, each Service Provider is to be taken as a separate entity responsible only for the provision of their respective part(s) of the goods and/or service(s) under the Booking;

Services: means the Booking facilitation services provided by us on the Website, Mobile App, via the Travala Travel MCP, through or in relation to Concierge.io, and/or via manual operations in accordance with these Terms that enables you to purchase Travel Products. The Services we provide are further detailed in Clauses 2 and 3 of these Terms;

Total Price: means the final price displayed immediately prior to the purchase or payment of each Booking, including any Additional Services selected by you during the Booking process;

Travel Product: means the products provided by Service Providers that we offer on our Website and/or Mobile App, via the Travala Travel MCP, or through or in relation to Concierge.io, namely, accommodation, flights, activities, vehicle rentals, and/or any Additional Services purchased during your Booking;

Travala Account: means the registered account you use to log in to the Website and/or Mobile App;

Travala Travel MCP: means the MCP interface made available by or on behalf of Travala through which you may, with the assistance of an AI Agent, access the Website, Mobile App, and/or Concierge.io to make Bookings;

Travala Wallet: means the digital asset or cryptocurrency wallet associated with your Travala Account on the Website and/or Mobile App used to store your deposited assets or assets otherwise acquired by you;

Vehicle Rental Provider: means the provider or supplier of any vehicle rental services, including but not limited to car rental operators, car rental aggregators, and other land transport rental services;

x402 Protocol: means the payment protocol over which the Travala Travel MCP and the Coinbase Agentic Wallet MCP communicate payment parameters for Bookings; and

Website: means the website and platform located at travala.com and all associated domains or subdomains at this URL.

 

2 Services

2.1 This clause outlines the contractual relationship between you and us, under which we provide Services related to the Travel Products sold to you in exchange for the Total Price. The following are the Services that we provide to you:

(i) Displaying information and pricing of Travel Products on the Website, Mobile App, Concierge.io, and the Travala Travel MCP;

(ii) Provision of Website, Mobile App, Concierge.io, or Travala Travel MCP functions that enable you to select, use or access the Services to make Bookings and purchase Travel Products;

(iii) Provision of travel arrangement services through or in relation to Concierge.io for eligible corporate and high-net-worth customers;

(iv) Facilitation of the contract(s) between the relevant Service Provider(s) and you, where applicable; and

(v) Delivery of the Booking Confirmation(s) resulting from your Booking(s).

2.2 You agree to be bound by these Terms when you complete and submit your online order on the Website or Mobile App in relation to your Booking, engage Concierge.io’s services, give Payment Authorisation via the Travala Travel MCP, and when we subsequently confirm receipt of your payment. Where your Booking is completed via any other method other than through the Website, Mobile App, or Concierge.io (e.g., where one of our authorised representatives places the order based on your choices or instructions), these Terms will apply on the basis of your explicit and binding offer to purchase a Booking following the provision of all relevant information in relation to your Booking by us to you.

2.3 By purchasing a Booking, you represent and warrant that:

(i) You have the legal capacity to enter into and be bound by these Terms;

(ii) Your access to the Website, Mobile App, Concierge.io or the Services has not been suspended or terminated;

(iii) You are not located, incorporated, or otherwise established in, resident of, or a citizen of or operating in any Prohibited Jurisdiction; and

(iv) You have read and understood the terms and conditions or policies, as well as any other relevant materials, of the relevant Service Provider(s).

2.4 If you act as an employee, agent, or representative of a legal entity and purchase a Booking on its behalf, you represent and warrant that you are duly authorised to act on behalf of and bind such legal entity for the purposes of entering into these Terms.

2.5 You accept that you are solely responsible for ensuring that all information provided by you to us during the Booking process, including any information or documents required for the Compliance Requirements, is complete, legitimate, accurate and up to date, relating but not limited to, passenger details, travel dates, departure points, transit points and destinations. You further accept that we shall bear no liability for any illegitimacies, inaccuracies or deficiencies in the information provided, and that it is your sole responsibility to verify the legitimacy, accuracy and completeness of any documents you receive from us in relation to your Booking, including any Booking Confirmation(s).

2.6 If you wish to derive the benefits associated with a particular frequent flyer program when purchasing a Booking for a flight with a Carrier, you acknowledge that it is your responsibility to provide us with your frequent flyer number, either during the Booking process in the relevant section of the Booking form on the Website, Mobile App, Concierge.io and/or via correspondence with us at any time before your departure. You accept that we will not be liable for any foregone frequent flyer benefits under any circumstances.

2.7 You acknowledge that these Terms are separate from any terms, conditions, or agreements that you may enter into with the Service Provider(s) responsible for the fulfilment of your Travel Product. By proceeding with your Booking, you acknowledge that these are separate, mutually independent legal relationships conducted with independent parties.

2.8 We reserve the right to change or remove any Travel Products advertised on the Website, Mobile App or Concierge.io without notice, including, but not limited to, where the Service Provider’s offer is changed or removed, or where a hardware or software malfunction or human error has occurred. This includes prices quoted to you via email or any other method of correspondence. In some cases, the price of a Travel Product may change between the time that you select the Travel Product and the time the Booking Confirmation is issued. If a change of this nature occurs, we may not be able to ensure that you are notified of or aware of such changes in prices. However, we may provide you with a refund of your Booking in accordance with Clauses 9.10 and 9.11. Notwithstanding, you accept that we are under no obligation to provide you with reimbursement of any kind if the price of a Travel Product changes between the time that you select the Travel Product and the time the Booking Confirmation is issued.

2.9 You accept that Travala is not regulated or licensed as any type of financial service or virtual asset service provider, whether as a Crypto Asset Service Provider (CASP) under the European Union's Markets in Crypto-Assets (MiCA) regulation; a Digital Payment Token (DPT) Service Provider under Singapore's Payment Services Act (PSA); a Money Services Business (MSB) under United States regulations administered by the Financial Crimes Enforcement Network (FinCEN); nor is it registered with or regulated by the U.S. Securities and Exchange Commission (SEC) as, for example, a securities exchange, broker-dealer, or investment advisor; nor is it registered with or regulated by the U.S. Commodity Futures Trading Commission (CFTC) as, for example, a Futures Commission Merchant (FCM), swap execution facility, or designated contract market; nor is it any equivalent regulated financial, securities, commodities, or crypto-asset service provider in these or other jurisdictions.

2.10 We reserve the right to limit the availability of certain Travel Products to specific languages and to exclude certain products from eligibility for rewards or incentives at our sole discretion.

 

3  AI Agent-Mediated Bookings via the Travala Travel MCP

3.1 The Services may be made accessible through AI Agents operated by AI Agent Providers via the Travala Travel MCP. By initiating any interaction with the Travala Travel MCP through an AI Agent, you agree that these Terms apply to any Booking made or attempted to be made through the AI Agent.

3.2 AI Agents and AI Agent Providers are independent third parties and are not employees, representatives, agents, partners, joint venturers, or affiliates of Travala. Your relationship with any AI Agent Provider is governed exclusively by that provider’s own terms.

3.3 Where you make a Booking via the Travala Travel MCP, the Booking parameters transmitted by Travala to you at the point of Payment Authorisation include, without limitation, the Travel Product, the Service Provider, the dates of use or redemption, and the Total Price. Those Booking parameters are subsequently recorded in the Booking Confirmation issued to you, which constitutes Travala’s authoritative record of the Authorised Booking. By giving Payment Authorisation, you confirm that you have had the opportunity to review the Booking parameters, accept the Authorised Booking on the terms transmitted, and authorise Travala to confirm the Authorised Booking and accept the corresponding payment. Where Payment Authorisation is given on a standing basis under limb (ii) of its definition, you authorise Travala to confirm each Authorised Booking made within your Spending Limits and to accept the corresponding payment, and you are bound by each such Authorised Booking whether or not you have separately reviewed its Booking parameters. Travala is not required to verify or honour any prior or alternative instruction, prompt, or expectation that you may have communicated to any AI Agent and bears no liability for any divergence between any such instruction and the Authorised Booking.

3.4 At or before the point at which your personal data is first transmitted to us via the Travala Travel MCP, Travala makes available to you, via the Travala Travel MCP, a link to these Terms and the Privacy Policy, together with a notice of the purposes for which your personal data is collected, used and disclosed. By giving Payment Authorisation, you confirm that you have been given the opportunity to access and review these Terms and the Privacy Policy, and you agree to be bound by them.

3.5 You may correct or refine your instructions to the AI Agent at any time prior to Payment Authorisation. Where you have given Payment Authorisation on a standing basis, you may change or revoke your AI Agent’s authority and your Spending Limits at any time; any such change applies prospectively only and does not affect any Authorised Booking already made. Once Payment Authorisation is given and the Authorised Booking confirmed, the Booking is final and any change or cancellation is governed by Clauses 6, 9, and the applicable Service Provider’s policy.

3.6 Any statement, summary, recommendation, or output produced by an AI Agent is the output of the AI Agent and its AI Agent Provider, not of Travala. Travala makes no representation or warranty as to the accuracy, completeness, suitability, or reliability of any AI Agent output, including pricing, availability, route, supplier, or itinerary information. The authoritative information in respect of any Booking is the data transmitted by Travala via the Travala Travel MCP at the point of Payment Authorisation and subsequently recorded in the Booking Confirmation issued by Travala.

3.7 You acknowledge that the use of an AI Agent to interact with the Travala Travel MCP may involve the transmission of personal data between you, the AI Agent Provider, Travala, the Coinbase Agentic Wallet MCP, and applicable Service Providers. Our handling of such personal data is governed by our Privacy Policy. The AI Agent Provider’s handling of personal data is governed by its own privacy policy.

3.8 An Authorised Booking is a Booking for all purposes of these Terms, including Clause 4, Clause 6, Clause 8, and Clause 9.

3.9 We may, at any time and in our sole discretion, limit, suspend, modify, or terminate access to the Travala Travel MCP without notice. Without limiting the foregoing, we may: (i) limit the categories of Bookings, Travel Products, payment methods, or features available via the Travala Travel MCP; (ii) restrict access to or from any Prohibited Jurisdiction or other specific jurisdictions, user categories, or AI Agent Providers; and (iii) phase the rollout of the Travala Travel MCP or any of its features. We bear no liability for any such limitation, suspension, modification, or termination.

 

4 Travala Account and Compliance Procedures

4.1 In order to use the Services, you may be required to create a Travala Account. By opening a Travala Account, you accept and agree that you are fully responsible for all activity that occurs under your Travala Account. We are not responsible for any claim, damages, or losses of any kind, whether direct, indirect, or consequential, arising from any compromise to account security or unauthorised transactions on your Travala Account.

4.2 As part of the registration process, you will need to provide certain information that enables us to create your Travala Account. You warrant that any data that you provide in relation to the creation of your Travala Account is complete, legitimate, accurate and up to date. It is your responsibility to ensure the confidentiality of your Travala Account login credentials and any other forms of authentication. You further acknowledge that any disclosure of or data breach involving your login credentials and/or other forms of authentication may negate our security measures and allow unauthorised access to your Travala Account.

4.3 You acknowledge that you are solely responsible for maintaining the security of your Travala Account login credentials, including, where applicable, any other forms of authentication. You agree to Contact Us immediately upon becoming aware of any compromise to account security or unauthorised access to or use of your Travala Account.

4.4 Compliance Requirements. You agree to comply fully and promptly with our Compliance Requirements as may be required by us from time to time. This includes providing accurate, complete, and up-to-date information and documentation as requested for the purposes of identity verification, fraud prevention, and compliance with anti-money laundering (AML) and counter-terrorist financing (CTF) requirements or best practices. You authorise us to make inquiries, whether directly or through third parties, that we consider necessary to satisfy the Compliance Requirements, and to take any action we deem necessary based on the outcome of such inquiries. You agree to provide us with any such information or documentation we request and permit us to keep a record of the information for as long as we deem necessary for our compliance purposes, or such other period as prescribed by Applicable Law or Governing Law.

4.5 Failure to comply with our Compliance Requirements, the provision of false, inaccurate, misleading, or incomplete information, or where we discover, are informed or reasonably suspect that any assets held in your Travala Account or Travala Wallet, or sent or provided as payment for a Booking, pending refund processing, or otherwise owned, due to, or claimable by you are stolen or otherwise not lawfully possessed or controlled by you (whether by error or otherwise) may result in:

(i) The suspension or termination of your Travala Account on a temporary or permanent basis;

(ii) Rejection or cancellation of your payment and/or Booking;

(iii) Restriction of your access to the Website, Mobile App, Concierge.io and/or Services on a temporary or permanent basis;

(iv) The freezing or holding of the concerned assets, whether held in your Travala Account or your Travala Wallet, sent or provided as payment for a Booking, pending refund processing, or otherwise owned, due to, or claimable by you, until such time as evidence, acceptable to us, proves that you are entitled to possession of such assets; and/or

(v) Reports made to relevant law enforcement or governmental authorities, without notice to you and without any liability to us.

4.6 You acknowledge and agree that we may take any action we deem necessary in connection with the detection or investigation of money laundering, terrorist financing, fraud, or any other financial crime, whether to comply with Applicable Law or Governing Law, best practices, or our internal compliance standards. Such actions may include the freezing, holding, or transfer to a competent law enforcement, regulatory, or judicial authority of any assets, whether held in your Travala Account or your Travala Wallet, sent as payment for a Booking, pending refund, or otherwise owned, due to, or claimable by you, without any liability on our part.

4.7 You may opt to terminate your Travala Account at any time, except in cases including where:  

(i) You are trying to evade an investigation by relevant law enforcement or governmental authorities;

(ii) Your Travala Account has any outstanding amounts owed to us; or

(iii) Your Travala Account is subject to a freeze, hold, limitation, or ongoing investigation for any reason, including but not limited to by virtue of this Clause 4.

4.8 By terminating your Travala Account, you agree to discontinue your use of any and all parts of the Services. To terminate your Travala Account, please Contact Us.

4.9 Where you access the Services through an AI Agent via the Travala Travel MCP, you may authenticate by means of email-based one-time passcode (OTP) verification and/or an OAuth authorisation rather than by a Travala Account password, in which case you may not have a Travala Account. You are responsible for: (i) maintaining the security of, and access to, the email account to which verification codes are sent; (ii) the confidentiality of any verification code, authorisation grant, or access token issued in connection with the Travala Travel MCP; and (iii) any Booking, Payment Authorisation, instruction, or cancellation effected through an AI Agent session that you have authorised; and you agree to notify us promptly upon becoming aware of any compromise of the foregoing. Where an action is completed following successful OTP verification for that action, we may treat it as having been authorised by you. We are not liable for any loss arising from your disclosure of, or a third party’s unauthorised access to, your email account, verification codes, or authorisation grants, except to the extent the loss results from our negligence, our breach of these Terms, or our failure to comply with Applicable Law.

 

5 Travel Requirements

5.1 Our authorised representatives may be able to assist you with information pertaining to passports, visas, and other travel documents you may require for your trip. You accept that while we may assist in providing such information to you, the information that we provide is general in nature and it is ultimately your responsibility to ensure that you have the relevant documents required for your Booking(s). Consequently, any penalties, fines or additional expenses incurred as a result of the failure to obtain any required documents or information will be incurred solely by you.

5.2 Any customer who successfully purchases a Booking for a flight must hold a valid passport. It is mandatory that a valid passport is held by every person included in the Booking. If any of them does not have a valid passport, you must Contact Us immediately. Please note that, in addition to holding a valid passport, many countries require passports to be valid for at least six (6) months from the date of return, and some countries may require passports to be machine-readable. In addition to ensuring that all persons in the Booking have valid passports, they must, where applicable, also obtain visas and re-entry permits that satisfy immigration requirements and any other relevant laws, including for countries that they may only be transiting through.

5.3 If you have any special requirements, such as dietary requirements, seating arrangements, disabled access, or any other special requests, please make these requests during the Booking process or Contact Us immediately following the purchase of your Booking to allow us and/or the relevant Service Provider(s) as much time as possible for your requirements to be met. You accept that, while we will utilise reasonable efforts to accommodate your special request(s), we cannot guarantee that your special request(s) will be honoured by the Service Provider(s).

 

6 Booking Confirmations

6.1 A Booking Confirmation will be delivered to you electronically to the email address provided by you after successful payment and completion of each Booking. You acknowledge that it is your responsibility to ensure that the email address you provide is entered correctly and agree to notify us immediately upon becoming aware of any error in the details entered or provided during a Booking. We shall not be liable for any delay or failure to deliver your Booking Confirmation where such delay or failure is due to fault on your part. The Service Provider or other relevant authorities may require you to present any of the following documents in either electronic or printed format: your itinerary/e-ticket(s), boarding pass(es), visa(s), passport, and/or any other relevant travel document.

6.2 Certain conditions or restrictions may be imposed on Booking Confirmation(s) by us and/or Service Providers, such as being non-refundable or subject to Change Fees or Cancellation Fees. You accept that it is your responsibility to carefully review each Booking Confirmation and any attached documents upon receipt, to ensure that the details are accurate, and that you accept the conditions or restrictions associated with each Booking.

6.3 Booking Confirmations are non-transferable. Where a Booking for a flight is purchased, the Booking Confirmation must be accurately issued in the name of the passport/photo identity holder (i.e., including first, middle and last names). It is your responsibility to ensure that the details on your Booking Confirmation are correct and accurate. This includes confirming that the name, date of birth, and document number for all persons are correct. If there is a mistake or inaccuracy in your Booking Confirmation, such as an incorrect name, date of birth, or document number, please Contact Us immediately.

6.4 You accept that any health requirements or precautions associated with your Booking are your sole responsibility. Please ensure that you have the relevant health or vaccination documentation if the country you are travelling to requires such proof. It is also advisable to visit your general practitioner or vaccination clinic to see if any vaccinations or health precautions are required for or applicable to your Booking.

 

7 Travel Insurance and Travel Advice

7.1 Unforeseen circumstances may arise when travelling. For this reason, it is recommended that you consider whether you require travel insurance, especially for international travel. It is advisable that your travel insurance covers medical expenses, personal injury, death, loss of luggage, loss of money, cancellation, and personal liability. Please note that while we do not sell travel insurance, Service Providers may provide you with travel insurance products. You accept that we shall bear no liability for any insurance-related products or information that may be found on our Website, Mobile App or Concierge.io, or for your decision to purchase or not purchase insurance relevant to your Booking.

7.2 General and country-specific travel advice is provided by most governments. While we or our Service Providers may be able to offer general information to you in relation to country-specific travel advice, we provide no guarantees and make no representations or warranties as to the accuracy of such information and shall bear no liability for any resulting losses or damages arising from reliance on this information. While travel is generally undertaken without issue, certain destinations may present heightened risks. You accept that it is your responsibility to review any relevant news, information or advisories, as well as travel advisories or warnings issued by relevant governmental authorities prior to making any Booking. Additionally, you are advised to monitor relevant news, information and advisories throughout the duration of your trip and prior to your return in order to mitigate any potential risks or disruptions. You acknowledge that it is your responsibility to ensure that your country of departure permits you to visit the destination of your Booking or any countries you may transit through. You accept that we shall bear no liability for any Change Fees, Cancellation Fees, or any other fees that you may incur as a result of any consequential changes to or cancellations of your Booking, or your inability to use or redeem your Booking.

 

8 Payments

8.1 The price of your Booking will only be finalised, and we will only process your Booking upon receipt of full payment of the Total Price. Please note that as relevant taxes are subject to change, they are only finalised when your Booking Confirmation is issued.

8.2 We accept payment via selected digital assets or cryptocurrencies, selected credit and debit cards, bank wire transfers, and other methods we may offer from time to time (collectively, “Payment Methods”). Please see our Payment Options for an up-to-date list of current options. You acknowledge that the Payment Methods offered on the Website may differ from those available on the Mobile App and/or Concierge.io. The availability of any Payment Method is not guaranteed and may be restricted, suspended, rejected or discontinued at our sole discretion without prior notice. We reserve the right to refuse to process any payment for any reason. In the event that we are unable or unwilling to accept or process your payment, you accept that we are not required to complete the related Booking and shall have no liability for such failure.

8.3 Custody of Assets: You acknowledge and agree that any digital assets or cryptocurrencies deposited into your Travala Wallet or used for payments are at your own risk. Travala is not a custodian and does not provide custodial services for your assets. Travala currently utilises the custodial services of BitGo Singapore Pte. Ltd. (“BitGo”), a Major Payment Institution licensed by the Monetary Authority of Singapore (MAS) to provide digital payment token services and cross-border money transfer services. You acknowledge that the terms and conditions of the third-party custodian (as they apply to Travala) may affect your rights to assets deposited into your Travala Wallet. Travala and its affiliated and related entities assume no liability for the performance, security, or any loss or damage arising from the custodial services provided by BitGo or relevant third parties.

8.4 Digital Asset or Cryptocurrency Payments: You agree that each purchase or payment of a Booking with digital assets or cryptocurrencies initiates a transfer of legal and beneficial ownership of such digital assets or cryptocurrencies from you to Travala or our affiliated and related entities. However, you acknowledge and agree that such transfer of ownership is conditional upon the transaction satisfying our Compliance Requirements. Should the purchase or payment fail to satisfy our Compliance Requirements, we reserve the right to refuse to accept your payment, and in such cases, the assets may be frozen or withheld for as long as we deem necessary in our sole discretion to satisfy our Compliance Requirements, conclude any related investigation, or comply with instructions from any competent court, law enforcement, or regulatory authority. Only upon successfully satisfying our Compliance Requirements shall ownership of the digital assets or cryptocurrencies be deemed fully transferred to Travala or our affiliated and related entities, which shall then, at our sole discretion, become the legal and beneficial owner of such digital assets or cryptocurrencies. You acknowledge that while Travala allows customers to make payments for Bookings using digital assets or cryptocurrencies, Travala does not accept and process payments on your behalf for its goods or services, and that the market value of digital assets and cryptocurrencies is inherently volatile. You accept that it is your responsibility to ensure that payment is completed correctly and in a timely manner, and we shall not be liable for any losses due to delays or errors in the transaction process. Please further take note of our digital asset and cryptocurrency refund policy in Clauses 9.10 and 9.11 below.

8.5 Credit and Debit Cards: By agreeing to these Terms, you authorise us to charge your designated credit or debit card for all fees incurred by you in relation to the Services provided by us. Please note that a surcharge may be incurred on credit and debit card payments. The applicable surcharge will be displayed to you prior to the completion of your Booking. By purchasing or paying for a Booking using a credit or debit card, you acknowledge that we will not be liable for any additional costs you may incur, including but not limited to, charges associated with exchange rates, bank fees, credit card fees or debit card fees. You also accept that Travala will not refund any such charges to your credit card, debit card, Travala Account, or Travala Wallet.

8.6 We reserve the right to delegate the management of all or part of our electronic payment collection (Visa, Mastercard, American Express, digital assets or cryptocurrencies) to our affiliated and related entities, or to third-party payment service providers. Any costs incurred by you in connection with purchasing or paying for a Travel Product from us are non-refundable.

8.7 You agree that our affiliated and related entities, or third-party payment service providers may securely store your payment details, which may subsequently be used for any payments or refunds associated with your Booking(s). You accept that by submitting your Booking details, you authorise us to facilitate reservations on your behalf, including making payment arrangements with the Service Provider(s) related to the facilitation and execution of your Booking.

8.8 For payments made online via Website, Mobile App and/or Concierge.io, you will generally not pay the Service Provider directly for the Travel Product(s) mentioned in the Booking Confirmation(s). Only certain Bookings, where explicitly specified on the Website, Mobile App or Concierge.io will allow you to pay for your Travel Product(s) upon arriving at the venue or establishment.

8.9 For Bookings made via our authorised representatives, including through or in relation to Concierge.io, deposits may be required. The amount of any deposit and number of deposits will be communicated to you through our authorised representatives. You accept that should you make any change to or cancellation of the Booking(s), your deposit(s) may be forfeited in part or full due to Change Fees or Cancellation Fees.

8.10 Exceptionally, Travala may, at its sole discretion, offer you the option to pay a deposit for certain Bookings with Accommodation Providers (“Buy Now Pay Later”). This will be indicated next to the specific Travel Product in your search results. A Buy Now Pay Later requires a partial payment at the time of reservation and confirmation, and a secondary payment consisting of the total balance due at a future point in time, as communicated via the Website, Mobile App, Concierge.io and/or the corresponding Booking Confirmation(s). The later payment will be automatically collected on the due date through your selected Payment Method. You acknowledge that it is your responsibility to ensure that the Payment Method is valid and has enough assets at the time the balance becomes due and payable. In case the Payment Method cannot be charged for whatever reason, you may pay for the remaining balance using another valid Payment Method. You accept that should you refuse, fail, or neglect to make full payment on or before the due date, the Booking may be cancelled, and your deposit(s) may be forfeited in part or full due to Cancellation Fees.

8.11 In connection with the use of any of our Services involving any form of payment, the following categories of activities or businesses are prohibited. This list is not exhaustive, and we reserve the right to modify or supplement it at any time. It is within our sole discretion to determine whether an activity or business falls into one or more of these categories. If we learn or suspect, in our sole discretion, that any payment is or may be associated with any of the following prohibited activities or businesses, we will consider it to be a violation of these Terms. We may, as a result, suspend or terminate your access to the Services and close your Travala Account without notice. We also reserve the right to report any such activity or business to the relevant authorities. Should you be unsure about whether a particular activity or business falls into one or more of these categories, or how they may apply to you, please Contact Us:

(i) Drugs and drug paraphernalia: manufacture and sale of narcotics, controlled substances, and any equipment designed for making or using drugs (e.g., bongs, vaporisers, hookahs);

(ii) Weapons and explosives: unlicensed sale of weapons of any kind, including firearms, ammunition, knives, explosives, fireworks, and related accessories;

(iii) Hazardous materials: toxic, flammable, and radioactive materials;

(iv) Pseudo-pharmaceuticals: manufacture and sale of untested or unapproved pharmaceuticals;

(v) Sexually explicit content and services: any types of pornography and obscene materials (including literature, imagery, and media). Any sexually-related services, such as prostitution, escorts, pay-per-view, and adult live chat features;

(vi) Deceptive and unfair practices: deceptive marketing, false advertising services, Ponzi schemes, pyramid schemes, multi-level marketing schemes, and other unfair, predatory, or deceptive practices;

(vii) Financial crimes: money-laundering, fraud, terrorist financing, and any other type of financial crimes;

(viii) Gambling: gambling activities, including sports betting, casino games, horse racing, dog racing, lotteries, sweepstakes, games of chance, and skill-based games that may be classified as gambling (e.g., poker);

(ix) Intellectual property violations: goods or services that infringe or violate any intellectual property rights, such as copyrights, trademarks, trade secrets, or patents, including counterfeit or unauthorised goods;

(x) “Darknet” markets: purchasing goods of any type from hidden service markets or "Darknet" markets, or any other service or website that acts as a marketplace for illicit goods;

(xi) Unlicensed financial services: unlicensed money service businesses, including payment service providers, the sale of money orders or cashier’s checks, or any money transmitter activities, shell banks or financial institutions without a physical presence in any country, entities with bearer share ownership, credit repair, debt settlement, refinance, bail bonds, collections agencies, and/or layaway systems or annuities;

(xii) Market manipulation: wash trading, front-running, insider trading, market manipulation, or other forms of market-based fraud or deceit;

(xiii) High-risk entities: nuclear energy, defence industry, firearms, and munitions manufacturers;

(xiv) Religious and/or spiritual organisations;

(xv) Cloud-mining;

(xvi) Any other unlawful activities that would violate or assist in violating any law, statute, ordinance, or regulation, including sanctions programs administered in the countries where business is conducted; and

(xvii) Any other matters, goods, or services deemed unacceptable or of high risk by our and your bank or payment partners.

8.12 Travala Travel MCP Payments: Where you make payment for a Booking through the Travala Travel MCP using the x402 Protocol:

(i) Payment is in USDC on the Base network only;

(ii) Payment is processed by the Coinbase Agentic Wallet MCP operated by Coinbase, a Major Payment Institution licensed by the MAS to provide digital payment token services and cross-border money transfer services. Travala is not the payment processor and does not custody, transmit, or arrange the on-chain transmission of digital assets on your behalf;

(iii) Your use of the Coinbase Agentic Wallet MCP, including wallet creation, funding, authentication, session-key issuance, transaction signing, and on-chain transmission, is governed exclusively by Coinbase’s own terms;

(iv) Travala has no access to, or control over, your private keys, session keys, wallet credentials, or any other digital asset instrument. The AI Agent likewise has no such access; you control the authority under which payments are made by funding your Coinbase Agentic Wallet MCP and configuring its Spending Limits;

(v) On-chain transactions are irreversible upon confirmation. You bear sole responsibility for the accuracy of payment parameters and the integrity of the wallet used. Travala bears no liability for loss arising from network failures, congestion, gas-fee fluctuations, incorrect addresses, or any other on-chain operational matter; and

(vi) Clause 8.4, including the title-transfer provision, applies to all payments made via the x402 Protocol.

8.13 Your Coinbase Agentic Wallet MCP holds a balance of digital assets that you fund and maintain with Coinbase. Coinbase holds and has custody of that balance, and of any payment made from it before settlement to Travala or its affiliated and related entities, in its capacity as a Major Payment Institution licensed by the MAS to provide digital payment token services and cross-border money transfer services. Travala does not hold, custody, or control that balance and bears no liability for the performance, security, solvency, or any act or omission of Coinbase or any of its affiliates.

8.14 The binding price for the Booking is the Total Price transmitted by Travala via the Travala Travel MCP at the point of payment and recorded in the Booking Confirmation. Travala bears no liability for any change in the market value of the digital assets used to make payment before, during, or after the payment process.

8.15 The Travala Travel MCP supports payment in USDC on the Base network only. Travala does not provide, facilitate, or arrange any token swap, exchange, conversion, brokerage, or aggregation service in connection with the x402 Protocol. Acquiring USDC for the purpose of making a Booking is your sole responsibility and is to be done through your own arrangements with third parties.

8.16 Where you make payment via the Coinbase Agentic Wallet MCP, you may configure Spending Limits with Coinbase that govern the amounts an AI Agent may pay on your behalf. You acknowledge that: (i) you are solely responsible for setting and maintaining your Spending Limits; (ii) Travala does not set, receive, or control your Spending Limits and has no visibility of them; (iii) a Booking may fail or be declined where it would exceed your Spending Limits, and Travala bears no liability for any such failure; and (iv) you are bound by, and Travala bears no liability for, any Authorised Booking made by an AI Agent within your Spending Limits.

 

9 Changes, Cancellations and Refunds

9.1 The applicable cancellation policy of the Travel Product may be displayed prior to your completion of the online Booking process or in the Booking Confirmation. Please ensure that you carefully read and accept the cancellation policy applicable to your selected Travel Product as the cancellation policy may vary between Service Providers and the respective Travel Products that are offered. You acknowledge that any cancellation of a Booking shall be subject to these Terms as well as the respective Service Provider cancellation terms/policies and may be subject to Cancellation Fees.

9.2 You acknowledge that Travala's role is as an intermediary facilitating Bookings with Service Providers. Accordingly, while certain Service Providers, particularly Carriers, may offer a penalty-free cancellation or 'void' period (typically within twenty-four (24) hours of ticketing, as referenced in the Voiding Fee under Clause 8.5(i) below), you understand and accept that applying this policy to Bookings made via Travala is subject to operational constraints. All cancellation requests must be submitted to us for processing before they can be transmitted to the relevant Service Provider(s). Due to this necessary communication and processing time, we do not guarantee that a cancellation request will be actioned by the Service Provider within their applicable grace period.

9.3 Voluntary changes to Bookings can only be requested up to seventy-two (72) hours before the use or redemption time and date relevant to each Booking. If you voluntarily cancel or make changes to your Booking, we and/or the Service Provider may charge Cancellation Fees or Change Fees, respectively. Voluntary cancellations or changes to Bookings cannot be reversed once requested by you. While we will utilise reasonable efforts to assist with your change requests, you accept that if we are unable to do so, it is your sole responsibility to make these arrangements directly with the relevant Service Provider(s).

9.4 You accept that some Bookings may be non-refundable, in which case we will not provide a refund, and you accept the risk that the full price of the Booking amounting to the Total Price may be forfeited. Where you request for voluntary cancellation of a Booking that may be refundable, please be aware that we nevertheless require time to review with the Service Providers and thus cannot be immediately certain of the refund amount that you may receive. If you arrive or redeem late, or on a different date than scheduled in your Booking Confirmation, leave before the conclusion of the Travel Product, or fail to arrive (no-show), no refunds will be issued. You accept that, in some cases, you may be charged Cancellation Fees by us and/or the Service Provider if the amendment is made after a certain date or where certain conditions, determined by us and/or the Service Providers, are met. When you cancel a Booking, the Booking may be cancelled for all persons who are part of the Booking.

9.5 Should you cancel a flight Booking, the following service fees (“Travala Flight Cancellation Service Fees”) will apply. These Travala Flight Cancellation Service Fees are in addition to any Cancellation Fees that may be charged by the Carrier or other Service Providers under their respective policies. These Travala Flight Cancellation Service Fees are specific to the cancellation scenarios described below and are not charged for changes to Bookings that do not involve a cancellation and refund/void process as described herein. For each person included in a cancelled flight Booking, the applicable Travala Flight Cancellation Service Fee (being either the Voiding Fee or the Refund Processing Fee, but not both for the same cancellation instance relating to that person) will be charged on a per person basis as specified below:

(i) Voiding Fee: If your flight Booking is eligible to be voided (meaning the ticket is cancelled shortly after issuance, typically within twenty-four (24) hours, in a manner that often avoids Cancellation Fees from the Carrier, subject to Carrier and ticketing rules) and is successfully voided by us at your request, a non-refundable fee of US$15 per Booking, or such other amount as we may determine in our sole discretion from time to time, will be charged by Travala.

(ii) Refund Processing Fee: If your flight Booking is cancelled at your request and is not eligible for a void or is cancelled outside the void period, but does qualify for a monetary refund from the Carrier (in accordance with the Carrier's fare rules and policies), a non-refundable fee of US$25 per person, or such other amount as we may determine in our sole discretion from time to time, will be charged by Travala for the service of managing and processing this refund. This fee is applicable if a refund is secured from the Carrier, regardless of the amount of that refund.

These Travala Flight Cancellation Service Fees are charged by us and are separate from any charges imposed by the Carrier or other Service Providers. Any applicable Travala Flight Cancellation Service Fees will be deducted from the refund amount due to you or charged separately.

9.6 We do not guarantee that any requested cancellation or change to a Booking will be effective. You acknowledge that the effectiveness of any cancellation or change is subject to the policies of the respective Service Provider(s) and thus may be rejected or subject to Cancellation Fees and/or Change Fees. You accept that we shall not be liable for any failure or delay in processing such cancellations or changes, or for any consequences that may arise as a result of such failure or delay, including but not limited to forfeited payments or lack of availability of alternative arrangements.

9.7 If your Booking is cancelled or changed by the Service Provider, we will utilise reasonable efforts to notify you of the corresponding cancellation or change as soon as practicable. You accept that we shall not be liable for such cancellations or changes as well as any consequences that may arise in connection with such cancellations or changes, including any associated Cancellation Fees or Change Fees.

9.8 If you wish to modify the dates or other aspects of your Booking with a Service Provider, please Contact Us, subject to the Booking terms allowing such changes. For other types of modifications to Bookings with Service Providers, please Contact Us, subject to the Booking terms allowing such modifications, and Change Fees (if any). You acknowledge that reservations not amended through our authorised representatives, Website, Mobile App and/or Concierge.io may be subject to Cancellation Fees amounting to up to 100% of the Total Price.

9.9 In the event of a confirmed Booking becoming unavailable before the use or redemption date, we will offer a full refund in accordance with our refund policy in Clauses 9.10 and 9.11. Where we have prior notice, we will attempt to inform you by email. However, if upon your attempted use or redemption, the original Travel Product specified in your Booking Confirmation(s) is unavailable due to circumstances such as flight cancellations, schedule changes, overbooking of accommodations, closure of venues, maintenance issues, or any other reasons that otherwise prevent the provision of the Travel Product, you accept that the Service Provider shall be responsible for finding you substitute Travel Product(s) and/or for providing you with a refund. You acknowledge that in such circumstances we will not be liable for providing you with either a refund or substitute Travel Product(s).

9.10 If you are eligible for a refund, either in part or in full, the refund amount that you are eligible for will be processed upon our receipt of cleared assets from the relevant Service Provider(s). You acknowledge and agree that we reserve the right to require you to comply with our Compliance Requirements before processing any refund. If we notify you of such a requirement, we will be under no obligation to process your refund until such Compliance Requirements have been completed to our satisfaction. Your failure to comply with such requests gives us the right to withhold your digital assets or cryptocurrencies indefinitely in accordance with Clause 4. Where a refund is due to you, and/or we have received your cancellation or amendment instructions, we may, at our sole discretion, issue the refund to your credit card, debit card, or in Travala travel credits after we have received the applicable refund sum from the respective Service Provider. You accept that in the event that your initial payment for the Booking was made through digital assets or cryptocurrencies (except for payments made with Binance Pay and Crypto.com Pay, and except as provided in Clause 9.11 in respect of Bookings made via the Travala Travel MCP), due to digital asset or cryptocurrency market value volatility risks, we are only able to refund digital asset or cryptocurrency payments with Travala travel credits. Please refer to this page for further information on the modes through which refunds may be made.

9.11 This Clause 9.11 applies in addition to Clause 9.10 in respect of any refund for a Booking paid via the x402 Protocol:

(i) Travala may, at its sole discretion, issue any refund as (a) Travala travel credits; (b) USDC on the Base network, effected through the Coinbase Agentic Wallet MCP, to your Coinbase Agentic Wallet MCP or to a Destination Wallet you nominate; or (c) any other lawful means we determine.

(ii) Travala may require you to satisfy our Compliance Requirements before processing any refund, including but not limited to identity verification, source-of-funds documentation, beneficial ownership information, or sanctions and politically exposed person declarations. Travala is under no obligation to process the refund until such Compliance Requirements have been completed to its satisfaction, and Clause 4 applies to any failure to comply.

(iii) Travala may screen any Destination Wallet using blockchain analytics, sanctions lists, and other compliance tools. Travala may, in its sole discretion, (a) decline to refund to a Destination Wallet that exceeds our risk thresholds, (b) require you to nominate an alternative Destination Wallet, or (c) issue the refund by another mode under sub-clause (i).

(iv) Where the Destination Wallet differs from the wallet from which the original payment was made, Travala may require additional Compliance Requirements before processing the refund.

(v) Any refund payable in a digital asset is calculated by reference to the refund amount in the reference currency at the time of processing, not by reference to the value of the specific digital assets originally received. For the avoidance of doubt, and consistent with Clause 8.4, any such refund is a fresh payment made by Travala from its own holdings, not a return of the specific digital assets originally received from you (which became Travala's property upon payment). Travala bears no liability for any change in value between the original payment and the refund.

(vi) This Clause 9.11 does not create any entitlement to a refund where the Booking is non-refundable under Clauses 9.1 to 9.10 or under the Service Provider’s policy.

 

10 Promotions and Travala Travel Credits

10.1 Promotions

(i) We may, from time to time, offer promotions, discounts, loyalty rewards, referral or sign-up bonuses, or other forms of incentives (“Promotions”) that provide you with benefits, including in the form of Travala travel credits. Promotions are subject to these Terms unless otherwise specified. In the event of any discrepancy between these Terms and the terms applicable to a specific Promotion, the terms of that Promotion shall prevail.

(ii) Promotions do not have monetary value, are not transferable, and cannot be redeemed for cash, digital assets or cryptocurrencies, or any other form of consideration.

(iii) A Promotion may not be used in conjunction with any other Promotions whether offered by us or by a third party, including, but not limited to, the AVA Smart Program, or the Best Price Guarantee.

(iv) Participation in any Promotion is void where prohibited by law. By participating in any Promotion, you represent and warrant that your participation is lawful in your jurisdiction of residence and does not constitute a violation of any local gambling, financial regulation, or other Applicable Laws. You acknowledge that you are solely responsible for verifying the legality of your participation. We reserve the right to verify your eligibility and compliance at any time and to disqualify you, cancel any associated Bookings you have made, and/or forfeit any rewards, prizes, or incentives if we determine, in our sole discretion, that your participation may violate Applicable Laws, without liability to us.

(v) If we become aware or reasonably suspect that in participating in a Promotion you have either: breached these Terms; made illegitimate Bookings with the view to exploit the Promotion; or otherwise engaged in activities that undermine the integrity or fairness of the Promotion, we reserve the right to disqualify you, cancel any associated Bookings you have made, and/or forfeit any rewards, prizes, or incentives.

(vi) If a Promotion was applied to a Booking and that Promotion and/or Booking is cancelled for any reason, the value of the Promotion shall be forfeited, and you will not be entitled to any refund or other compensation.

(vii) We reserve the right to cancel or vary the conditions of a Promotion at any time at our sole discretion.

(viii) We may, from time to time, offer Promotions in which a discount is applied to a Booking where you pay the Total Price in full using a specified digital asset or cryptocurrency designated for that Promotion (“Partner Token Discount”). Each Partner Token Discount is a Promotion and is subject to the general provisions of this Clause 10.1 unless otherwise specified.

(ix) Unless expressly stated otherwise in the specific terms of the Partner Token Discount, the following conditions apply:

(a) The Partner Token Discount is only applicable to Bookings paid in full using the specific partner digital asset or cryptocurrency designated for the Promotion. Bookings paid partially using the designated digital asset or cryptocurrency or using any other Payment Method (including but not limited to mixed payments, Travala travel credits, other digital assets or cryptocurrencies, or credit and debit cards), shall not be eligible for the Partner Token Discount.

(b) Each Partner Token Discount may be subject to a maximum discount amount per Booking, as specified for that Promotion. Where a maximum discount amount applies, the discount applied to your Booking shall not exceed the specified cap, regardless of the Total Price of the Booking.

(c) Each Partner Token Discount is available for a limited period and/or subject to a limited promotional budget. The Partner Token Discount may be withdrawn, suspended, or terminated at any time at our sole discretion, including where the promotional budget allocated for the campaign has been exhausted, without prior notice to you. No discount shall be applied after the campaign period ends or the budget is exhausted, whichever occurs first.

(d) The Partner Token Discount is applied automatically at checkout where the eligibility conditions are satisfied. The discount amount and applicable conditions will be displayed to you during the Booking process. You acknowledge that the availability and specific terms of each Partner Token Discount may vary between campaigns.

(x) You acknowledge that a Partner Token Discount does not vest any right, entitlement, or expectation of continued availability until such time as the discount is applied to a completed Booking and the corresponding Booking Confirmation is issued.

(xi) If a Booking to which a Partner Token Discount has been applied is subsequently cancelled for any reason, the value of the Partner Token Discount shall be forfeited and shall not be refunded, credited, or otherwise compensated. Any refund due to you shall be calculated on the net amount paid by you after deduction of the Partner Token Discount.

10.2 Classification of Travala Travel Credits

Travala utilises a unified credit system. However, the rights, restrictions, and validity periods attached to these credits differ strictly based on how they were acquired. You accept and acknowledge that your Travala Account may hold two (2) distinct classifications of credits. For the avoidance of doubt, both Standard Credits and Promo Credits are Travala travel credits:

(i) Standard Credits: Travala travel credits acquired via direct purchase or issued in connection with a refund; and

(ii) Promo Credits: Travala travel credits acquired via Promotions or resulting from the redemption of unique alphanumeric codes (“Travel Vouchers”). 

10.3 Purchase of Standard Credits

(i) You may purchase Standard Credits directly through the 'My Profile' or 'Wallet' section of the Website and/or Mobile App.

(ii) The purchase of Standard Credits is subject to a minimum purchase of fifty (50) Standard Credits (i.e., US$50 equivalent), and a maximum purchase of twenty-five thousand (25,000) Standard Credits (i.e., US$25,000 equivalent). These limits are subject to change at our sole discretion.

10.4 Travel Voucher Mechanism

(i) A Travel Voucher is a unique alphanumeric code that represents promotional value but holds no utility until it is redeemed.

(ii) Travel Vouchers may be redeemed into your Travala Account, converting them into Promo Credits. The value derived from a Travel Voucher is treated strictly as a Promo Credit and is subject to the restrictions in Clauses 10.7 and 10.8.

(iii) A Travel Voucher is transferable prior to redemption. However, once a Travel Voucher is redeemed, the resulting Promo Credit is strictly non-transferable.

(iv) Travel Vouchers must be redeemed before their expiry date. Failure to redeem a Travel Voucher or use the resulting Promo Credit before the specified expiration date will result in total forfeiture of the value.

10.5 Travala Travel Credit Usage (Standard and Promo Credits): General Terms

(i) To be eligible to hold, use, or redeem Travala travel credits, you must have a registered Travala Account.

(ii) Travala travel credits are denominated in United States Dollars (USD) where one (1) credit = one (1) USD.

(iii) Travala travel credits may only be used to purchase Travel Products available on the Website, Mobile App, and/or Concierge.io from time to time.

(iv) Travala travel credits cannot be redeemed or refunded for cash, digital assets or cryptocurrencies, or any other form of consideration.

(v) Travala travel credits are not transferable to any other person or Travala Account, and cannot be sold, traded or bartered.

(vi) Subject to the restrictions with respect to Promo Credits in Clauses 10.7 and 10.8, you may combine Travala travel credits with other valid Payment Methods to pay for a Booking.

10.6 Standard Credits: Specific Rights

(i) Standard Credits allow for greater flexibility than Promo Credits and do not expire.

(ii) If you use Standard Credits to pay for a Booking and subsequently cancel that Booking, the Standard Credits will be refunded to your Travala Account, less any applicable Travala Flight Cancellation Service Fees and/or Cancellation Fees.

(iii) Standard Credits are not subject to the minimum spend requirements or tiered redemption limits applicable to Promo Credits. You may use Standard Credits to pay for Bookings of any value, for up to 100% of the Total Price of a Booking.

10.7 Promo Credits: Specific Restrictions

(i) Promo Credits (including those derived from Travel Vouchers) are subject to strict limitations. All Promo Credits have a set expiry date relevant to the specific Promotion or Travel Voucher. The expiry date for Promo Credits may be viewed in the Travel Credits section of your Travala Account.

(ii) Promo Credits are strictly non-refundable. If you cancel a Booking made (wholly or partially) with Promo Credits, whether such cancellation is voluntary or involuntary, the Promo Credits applied to that Booking are forfeited and will not be returned to your Travala Account.

(iii) Promo Credits cannot be used unless the Total Price of the Booking is US$200 or more.

(iv) Promo Credits may only be redeemed in multiples of US$25.

(v) You are not required to utilise your entire Promo Credit balance in a single transaction. If you possess a Promo Credit balance (e.g., US$100 derived from a Travel Voucher) that exceeds the redemption cap for a specific Booking, you may use the allowed portion for that Booking and retain the remainder for future Bookings, provided that each subsequent redemption complies with the expiry dates, increments, and limits set out in Clauses 10.7 and 10.8.

10.8 Promo Credits Redemption Limits

Promo Credits may not be freely applied to the total cost of a Booking. The maximum amount of Promo Credits you may redeem on a single Booking is capped based on the Total Price of that Booking, as follows:

(i) For Bookings valued between US$200 and US$399, the maximum redeemable amount is US$25.

(ii) For Bookings valued between US$400 and US$599, the maximum redeemable amount is US$50.

(iii) For Bookings valued between US$600 and US$799, the maximum redeemable amount is US$75.

(iv) For Bookings valued at US$800 or more, the maximum redeemable amount is US$100.

10.9 Breach of Travala Travel Credit Terms 

If you are found to be acting in breach of these Terms, creating multiple accounts to circumvent the Promo Credit limits, or trading Travala travel credits in violation of these Terms, Travala reserves the right to void your Travala travel credits and cancel any associated Bookings without refund.

 

11 Acceptable Use

11.1 In using the Services, you agree and warrant that you:

(i) Will not use the Website, Mobile App or Concierge.io for any unauthorised commercial purpose, including (without limitation) resale of Bookings, arbitrage, wholesale aggregation, or any other use that materially exceeds personal or bona fide business travel within the scope of these Terms;

(ii) Will not gather, extract, reproduce and/or display on any other website or other online service, any material on or from the Website, Mobile App or Concierge.io, specifically including information relating to Travel Product pricing and availability, whether using robots, spiders, or other "screen scraping" software or system used to extract data;

(iii) Will not use the Website, Mobile App or Concierge.io to provide Bookings or details of Travel Product pricing and availability or other information to any other person;

(iv) Will not engage in any act that would constitute a breach of privacy (including uploading private or personal data, or information without a person’s consent) or infringe upon the legal rights of any person;

(v) Will not use the Website, Mobile App or Concierge.io while impersonating another person;

(vi) Will not use the Website, Mobile App or Concierge.io to defame or libel us, our authorised representatives, or any other person;

(vii) Will not transmit any viruses, Trojan horses, worms, or other items that may cause damage to our property or the property of other persons;

(viii) Will not post or transmit to the Website, Mobile App or Concierge.io any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic, or which is detrimental to or in violation of our systems or a third party’s systems or network security;

(ix) Will not tamper with, hinder the operation of, or make unauthorised modifications to the Website, Mobile App or Concierge.io (including deleting data from the Website, Mobile App or Concierge.io without our permission);

(x) Will not breach any third party’s rights (including intellectual property rights and obligations of confidentiality owed to third parties) or infringe any Applicable Law or Governing Law in using the Website, Mobile App or Concierge.io;

(xi) Will not attempt to gain unauthorised access to the Website, Mobile App or Concierge.io user accounts, or computer networks or systems connected to the Website, Mobile App or Concierge.io through hacking, password mining, or any other means; and

(xii) Will not use the Website, Mobile App or Concierge.io for any other purpose that is either unlawful under Applicable Law or Governing Law or not permitted under these Terms.

11.2 To make a Booking on the Website, Mobile App, Concierge.io, or the Travala Travel MCP, you must be at least eighteen (18) years of age (or the legal minimum age in countries where the legal minimum age is greater than eighteen (18)). By entering into this agreement, you confirm that you possess the legal authority and necessary minimum age to use the Website, Mobile App, Concierge.io and the Travala Travel MCP in accordance with these Terms. You accept that we will not compensate you or anyone else for any expenses incurred, or losses or damages arising as a result of minors using the Services, including any Bookings placed by minors.

11.3 Without limiting Clause 11.1, where you access the Services through an AI Agent via the Travala Travel MCP, you further agree and warrant that:

(i) You will not use the AI Agent to circumvent any usage limit, security control, geographic restriction, or other restriction applicable to the Website, Mobile App, or Travala Travel MCP;

(ii) You will not use the AI Agent to make Bookings on a commercial scale, for resale, or for arbitrage, without our prior written consent;

(iii) You will not deploy the AI Agent in a manner that materially exceeds the volume, frequency, or pattern of Bookings reasonably expected of an individual traveller;

(iv) You remain responsible for every Booking made via any AI Agent operating under your account or with your authorisation, including the funding and Spending Limit configuration of your Coinbase Agentic Wallet MCP, the integrity of the wallet used to authorise payment, and any Authorised Booking made by an AI Agent within your Spending Limits, including where the AI Agent has been compromised, manipulated, or subjected to prompt injection; and

(v) You will not use the AI Agent or access the Travala Travel MCP from, or while located, resident, or established in, any Prohibited Jurisdiction.

11.4 Unless otherwise indicated, we own, or license from third parties, all rights, title, and interest (including, without limitation, copyright, designs, patents, trademarks and other intellectual property rights) contained on the Website, Mobile App and Concierge.io and in all of the material (including, without limitation, all text, graphics, logos, audio, software, and other digital assets) made available on the Website, Mobile App and Concierge.io (“Content”). Your use of the Website, Mobile App and/or Concierge.io and use of and access to any Content does not grant or transfer any rights, title, or interest to you in relation to the Website, Mobile App or Concierge.io or the Content. However, we do grant you a limited, personal, non-commercial, non-exclusive, non-transferable and non-sub-licensable licence to access the Website, Mobile App and Concierge.io and view the Content in accordance with these Terms and, where applicable, as expressly authorised by us. Any use, copying, reproduction, modification, adaptation, translation, or creation of derivatives works from the Website, Mobile App, Concierge.io or the Content is expressly prohibited and may result in penalties, including legal action. Without limiting the foregoing, you are expressly forbidden to:

(i) Sell, rent, lease, or sub-license the Services to third parties;

(ii) Decompile, disassemble, reverse engineer, or otherwise attempt to discover the source code of the Website, Mobile App or Concierge.io; or

(iii) Use the Services for any unauthorised access, including through automated means.

Nothing in these Terms shall be construed as granting, whether by implication, estoppel or otherwise, any licence or right to use any of Travala or its affiliated or related entities’ trade or service marks.

11.5 We will determine whether there has been a breach of these Terms based on your use of the Website, Mobile App, Concierge.io and our Services. If a breach of these Terms has occurred, we may take such action as we deem appropriate, including denying you access to the Website, Mobile App, Concierge.io, and/or our Services, bringing legal proceedings against you, or disclosing such information to law enforcement authorities as we deem appropriate.

11.6 Our Website, Mobile App and Concierge.io may contain links to other websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. We are not liable to you if interference with or damage to your devices, including but not limited to computers, smartphones, tablets, or other electronic systems occurs in connection with the use of the Website, Mobile App and/or Concierge.io or any linked website. You must take your own precautions to ensure that whatever you select for your use from our Website, Mobile App or Concierge.io is free of viruses or any other malware that may interfere with or damage the operations of your devices.

11.7 If we allow you to post any information to the Website, Mobile App and/or Concierge.io, we have the right to take down this information at our sole discretion and without notice.

11.8 By using the Website, Mobile App, Concierge.io, the Services, or by entering into correspondence with us through email, telephone, or other communication tools, you agree that we may communicate with you through methods including, but not limited to, email, telephone, messaging applications, and in-app notifications for Services-related communications. If you had opted-in for marketing emails and wish to unsubscribe, please click ‘Unsubscribe’ at the footer of any of our marketing emails or Contact Us. Please note that, if you did not opt-in, or if you unsubscribe from our marketing emails, you will still receive Services-related communications from us (including Booking Confirmations relating to any Bookings that you place).

 

12 Role as Intermediary

12.1 The Services that we provide to you are in the capacity of an intermediary, facilitating the arrangement of Bookings with Service Providers for Travel Products. Except as otherwise expressly stated on the Website, Mobile App, Concierge.io, and/or Booking Confirmation, Travala does not act as an agent for the Service Providers and is not a party to the contracts for the purchase or provision of Travel Products.

12.2 While we endeavour to select reputable Service Providers, we do not own or control any of the Travel Products offered on our Website, Mobile App or Concierge.io. Any Booking we facilitate on your behalf is subject to the terms and conditions of the Service Provider(s) responsible for delivering the Travel Product(s). Travala’s role as intermediary applies only to the contract between you and the Service Provider for the Travel Product and does not extend to any AI Agent, AI Agent Provider, or third-party payment processor (including the Coinbase Agentic Wallet MCP), each of which is an independent third party. These terms and conditions may be made available to you upon request. You accept that if there are issues with the provision of your Travel Product(s), or if the Service Provider(s) otherwise fails to meet its contractual obligations, your legal recourse lies with the relevant Service Provider, and Travala will not be liable.

 

13 Representation

13.1 ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT THESE DISCLAIMERS ARE HELD TO BE LEGALLY INVALID BY A COURT OF COMPETENT JURISDICTION. WE MAKE NO REPRESENTATIONS, WARRANTIES OR GUARANTEES ABOUT THE SERVICES AND THEIR AVAILABILITY, SAFETY, OR RELIABILITY.

 

14 Limitation of Liability and Indemnification

14.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT DOES TRAVALA NOR ANY OF ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, REPRESENTATIVES, OR AFFILIATES (INCLUDING AFFILIATED, SUBSIDIARY AND/OR PARENT COMPANIES) AND THEIR SUCCESSORS AND ASSIGNS ACCEPT LIABILITY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, SPECIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, DELAY, INCONVENIENCE OR ADDITIONAL EXPENSE WHICH MAY BE SUFFERED DUE TO (WITHOUT LIMITATION) YOUR USE OF OR THE INABILITY TO USE OUR SERVICES, SERVICE PROVIDERS OR OTHER THIRD PARTIES, FORCE MAJEURE, OR EVENTS THAT WE CANNOT CONTROL OR WHICH COULD NOT HAVE BEEN PREVENTED BY REASONABLE DILIGENCE ON OUR PART. WE SHALL ALSO HAVE NO LIABILITY FOR ANY LOSSES OR DAMAGES THAT COULD HAVE BEEN AVOIDED OR MITIGATED BY YOUR REASONABLE EFFORTS.

14.2 YOU ACKNOWLEDGE AND AGREE THAT HOLDING, USING, OR TRANSACTING IN DIGITAL ASSETS OR CRYPTOCURRENCIES IS INHERENTLY RISKY PARTLY DUE TO THEIR HIGHLY VOLATILE NATURE, AND YOU ACCEPT ALL RISKS OF ANY DAMAGES OR LOSS ASSOCIATED WITH SUCH ACTIVITIES. WE SHALL NOT BE LIABLE FOR ANY REAL OR PERCEIVED LOSS OR DAMAGE YOU MAY INCUR DUE TO THE FLUCTUATION IN THE MARKET VALUE OF ANY DIGITAL ASSET OR CRYPTOCURRENCY. FURTHERMORE, YOU ACKNOWLEDGE THAT AS WE MAY BE REQUIRED TO DELAY, SUSPEND, OR RESTRICT YOUR ACCESS TO YOUR DIGITAL ASSETS OR CRYPTOCURRENCIES OR THE SERVICES AS PART OF OUR COMPLIANCE REQUIREMENTS. WE SHALL HAVE NO LIABILITY FOR ANY REAL OR PERCEIVED DAMAGES OR LOSSES INCURRED DURING ANY SUCH PERIOD OF DELAY, SUSPENSION, OR RESTRICTION.

14.3 YOU AGREE TO TAKE ALL REASONABLE STEPS TO MITIGATE ANY LOSSES, DAMAGES, OR CLAIMS ARISING OUT OF OR RELATED TO YOUR USE OF OUR WEBSITE, MOBILE APP, CONCIERGE.IO OR SERVICES. FAILURE TO DO SO MAY LIMIT YOUR ABILITY TO RECOVER DAMAGES OR SEEK COMPENSATION FROM US AND MAY ALSO GIVE RISE TO YOUR OBLIGATION TO INDEMNIFY AS SET OUT IN CLAUSE 14.6.

14.4 IF IT IS DETERMINED THAT TRAVALA IS LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM OR CONNECTED WITH YOUR USE OF OUR SERVICES, OUR MAXIMUM LIABILITY UNDER THIS AGREEMENT SHALL BE LIMITED TO THE REISSUANCE OF YOUR BOOKING, CORRECTION OF THE DEFECTIVE PART OF YOUR BOOKING, OR PROVISION OF TRAVALA TRAVEL CREDITS OR A REFUND FOR THE TOTAL PRICE OF YOUR BOOKING, EACH ON A PRO-RATA BASIS.

14.5 IN THE EVENT THAT THIS PROVISION OR ANY PART THEREOF IS NOT FULLY ENFORCEABLE FOR ANY REASON, THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS WILL APPLY TO THE MAXIMUM EXTENT POSSIBLE.

14.6 You agree to fully defend, indemnify, and hold harmless us and our affiliated and related entities (including our affiliated, subsidiary, and/or parent companies) and their respective directors, officers, employees, contractors, agents, representatives, and their respective successors and assigns from and against any and all losses, damages, deficiencies, actions, judgments, interest, awards, penalties, fines, costs, or expenses of any kind, including legal fees and disbursements on a full indemnity basis, which arise from, or in connection with, your breach or alleged breach of these Terms or any other terms supplemental or related to these Terms, your violation of any Applicable Law or Governing Law, or the rights of any third parties, and/or any other act or omission by you which is related or incidental to the subject matter of the Terms herein, whether or not involving a third party. This indemnification also applies to any of the aforementioned that could have been mitigated by your reasonable efforts but were not. We reserve the right, at your expense, to assume the exclusive defence and control of any matter for which an indemnity arises or is claimed by us, and you agree to cooperate with our defence of any such matter.

14.7 Travala is not liable for: (i) the conduct, outputs, errors, hallucinations, omissions, malfunctions, delays, biases, security vulnerabilities, or downtime of any AI Agent or AI Agent Provider; (ii) any divergence between any instruction or expectation you may have given to or formed in respect of an AI Agent and the resulting Authorised Booking; (iii) any disruption, suspension, modification, or termination of any AI Agent’s access to the Travala Travel MCP, whether initiated by Travala, the AI Agent Provider, or any other party; or (iv) any dispute between you and any AI Agent Provider, which is governed by the AI Agent Provider’s own terms.

14.8 Without prejudice to Clause 14.6, your indemnity under Clause 14.6 extends to any claims arising from or in connection with: (i) your use of any AI Agent to interact with the Travala Travel MCP; (ii) any breach by you of Clause 3, Clauses 8.12 to 8.15, or Clause 11.3; (iii) any claim that an Authorised Booking does not reflect any instruction, prompt, or expectation you may have given to or formed in respect of an AI Agent; or (iv) any dispute between you and an AI Agent Provider in connection with your use of the Travala Travel MCP.

 

15 Miscellaneous

15.1 Changes to the Website, Mobile App or Concierge.io. We may make improvements to, and/or change, the Website, Mobile App or Concierge.io at any time. Travala and its affiliated and related entities make no representation about the suitability of the information, software, products and services contained on the Website, Mobile App or Concierge.io for any purpose, and the inclusion or offering for sale of any products or services on this Website, Mobile App or Concierge.io does not constitute any endorsement or recommendation of such products or services by Travala or its affiliated and related entities. All such information, software, products and services are provided "as is" and without warranty of any kind.

15.2 Our Connection to You. You agree that, by using our Services, no franchise, association, joint venture, agency, partnership, or employment relationship exists between you and us.

15.3 Records. You agree that we may record any communications with you, including but not limited to those through telephone, email, instant messaging applications, or any other form of communication, and that such recordings may be used as evidence in any proceedings, in line with our Compliance Requirements, and may be disclosed to law enforcement authorities. These records will be our sole property.

15.4 Service Provider Relations. Travala’s Service Providers are independent third parties and are not agents, representatives, or employees of Travala. You accept that Travala shall not be liable for any acts, errors, omissions, representations, warranties, breaches, or negligence by any Service Provider, nor for any losses, personal injuries, death, property damage, or other damages or expenses arising from any act or omission by a Service Provider.

15.5 Destination and Transit Risk. By offering Travel Products in international destinations on the Website, Mobile App and Concierge.io, Travala does not warrant that travel to or transit through such destinations is without risk. Accordingly, you accept that Travala will not be liable for any damages or losses that may be incurred by you as a result of you travelling to or transiting through such destinations. It is your responsibility to check the relevant travel advisories issued by your country and, where applicable, the countries you are transiting through or visiting, and to take the necessary precautions. You further accept that Travala will not be held liable for any loss incurred in the event of your failure to hold the necessary passports, visas or documentation for your journey. You are solely responsible for conducting the necessary checks with the relevant embassies, consulates and/or visa departments from which you originate, through which you transit, and to which you visit.

15.6 Taxes. The tax chargeable on any Travel Product purchased via Travala is a recovery of all applicable transaction taxes that Travala pays to its Service Providers in connection with your travel arrangements. Taxability and the appropriate tax rate can vary greatly by location. Travala's actual tax cost paid to the Service Provider may vary from the tax recovery charge, depending upon the rates and taxability in effect at the time. You acknowledge that Travala and its affiliated and related entities are under no obligation to account to you or refund you in this regard.

15.7 Currency Rates. The currency rates displayed on the Website, Mobile App and/or Concierge.io are not verified or guaranteed by Travala as being accurate and should be used as guidelines only. Rates are not guaranteed to be updated, and actual rates may vary.

15.8 Accuracy of Information. The information, software, products, and services published on the Website, Mobile App and/or Concierge.io may include inaccuracies or errors, including pricing errors. Travala does not guarantee the accuracy of any part of the Website, Mobile App and/or Concierge.io and disclaims all liability for any errors or other inaccuracies relating to the information, pricing and description of the Travel Products on the Website, Mobile App and/or Concierge.io. In addition, Travala expressly reserves the right to correct any pricing errors on the Website, Mobile App and/or Concierge.io on pending and/or confirmed reservations made under an incorrect price. In such an event, if available, we will offer you the opportunity to keep your pending Booking at the correct price or we will cancel your Booking without penalty.

15.9 The information, software, Travel Products, and Services that are published, displayed or used on the Website, Mobile App and/or Concierge.io may include inaccuracies or typographical errors. You accept that we will not be liable for any inaccuracies displayed on the Website, Mobile App and/or Concierge.io relating to, without limitation, descriptions of Travel Products; photographs of Travel Products; properties of Accommodation Providers; or lists of amenities or facilities and their respective availability.

15.10 Any ratings of Travel Products displayed on the Website, Mobile App and/or Concierge.io are intended only as general guidelines. Travala does not, therefore, guarantee the accuracy of such ratings, which may change from time to time. You accept that any reliance you place on such ratings is entirely at your own risk.

15.11 Our Rights. We reserve the right not to accept customers or Bookings (or, in exceptional cases, to cancel Bookings) at our sole discretion and without providing any reason or justification for such refusal. Without limiting the generality of the foregoing, typical reasons for rejecting a customer or Booking include, but are not limited to: at a Service Provider’s request, breach of these Terms, failure to comply with our Compliance Requirements, trade or economic sanctions, embargoes, legal restrictions, (suspicions of) fraud or theft, suspected criminal activity, suspicious Bookings, submission of false, inaccurate, or erroneous information (including incorrect or incomplete digital asset or cryptocurrency wallet addresses for payments or refunds), suspicious digital asset or cryptocurrency transactions (including, without limitation, the use of digital assets or cryptocurrencies from wallets flagged for illicit activity, payments that are blocked or flagged by payment processors or financial institutions, or wallets associated with privacy-enhancing technologies or services that obscure transaction details (e.g., mixers or tumblers)), credit card problems, inappropriate behaviour, threats, insults, refusal to supply information, practical obstacles, communication problems, obvious errors (see below), history, or blacklisting by governments or international organisations. Refunds for payments made with respect to such rejected or cancelled Bookings, if any, shall be dealt with in accordance with Clauses 9.10 and 9.11. We reserve the right to bar (“blacklist”) you and/or your Travala Account from the Website, Mobile App, Concierge.io, and/or the Travala Travel MCP on a permanent or temporary basis, at our sole discretion. Any such blacklisted person(s) must not attempt to use or access the Website, Mobile App, Concierge.io, or the Travala Travel MCP under any other name or through any other Travala Account. You must also not create more than one Travala Account. In rare cases, we may also have to cancel or reject a Booking due to “obvious errors”, independent of the origin of such errors. For clarity, an obvious error is a mistake on the Website, Mobile App or Concierge.io (e.g. in terms of price) that a reasonable person would not consider to be normal. The amount charged will be reimbursed without charge in such cases. Whether to cancel or reject a Booking for this reason is in Travala’s sole discretion. Furthermore, Travala shall not be liable for any losses, damages, or claims arising from or in connection with any actions taken by us or third-party payment processors or financial institutions, including but not limited to the flagging or blocking of digital asset or cryptocurrency payments, the freezing of your Travala Account, Travala Wallet or any assets therein, or the suspension or termination of Services due to suspected illicit activity, regulatory requirements, or breaches of these Terms.

15.12 Compliance with Law Enforcement. Nothing contained in these Terms shall limit our right to comply with any valid law enforcement requests, governmental directives, or legal obligations in relation to your use of the Website, Mobile App, Concierge.io and/or the Services. You agree to bring any claim or cause of action arising from or relating to your access or use of the Services within two (2) years from the date on which such claim or action arose or accrued, or such claim or cause of action will be irrevocably waived. If the foregoing is rendered ineffective for any reason, this clause shall be read as a limitation period of the minimum enforceable length. Without prejudice to the foregoing, your attention is drawn to Clause 15.18.

15.13 Entire Agreement. These Terms, including any other relevant terms and conditions or policies referenced herein, constitute the entire agreement between you and Travala with respect to the Services. These Terms supersede all prior or contemporaneous communications and understandings (whether electronic, oral, or written) between you and Travala with respect to the Services.

15.14 Severability. If any clause or sub-clause of these Terms is or becomes illegal, invalid or unenforceable, the remaining clauses or sub-clauses will remain legal, valid and enforceable to the maximum extent permissible in full force and effect. Any illegal, invalid or ineffective clause or sub-clause shall be deemed modified or replaced with a valid and enforceable provision that most closely reflects the original intent and purpose of the affected clause or sub-clause.

15.15 Amendments to these Terms. We may amend these Terms from time to time at our sole discretion without prior notice. Any such amendments shall take effect immediately upon the Website, Mobile App or Concierge.io being updated with such amended Terms. By continuing to use the Services after any amendments are made, you agree to be bound by the updated Terms. If you do not agree to any modification to these Terms, you must not access the Website, Mobile App or Concierge.io, and cease using the Services immediately. Any continued access or usage shall amount to a material breach of these Terms. You accept that it is your responsibility to review these Terms to ensure that you remain informed of the applicable Terms governing your use of the Website, Mobile App, Concierge.io and the Services.

15.16 Data Processing. You accept that any data or information that you provide when using or accessing the Website, Mobile App and/or Concierge.io shall be processed in accordance with our Privacy Policy, which is incorporated by reference into these Terms. You represent and warrant that you have read and understood our Privacy Policy.

15.17 Force majeure. We shall not be liable for any failure to perform, or delay in performing, any of our obligations under these Terms where such failure or delay arises from causes beyond our reasonable control, including, but not limited to, acts of God, natural disasters, outbreaks of disease, epidemics, pandemics, civil disturbances, protests, riots, strikes, blackouts, wars, governmental or regulatory actions, supply shortages, travel restrictions, and other circumstances that we could not reasonably foresee or mitigate. You accept that in such instances of force majeure, we are relieved of any legal liabilities arising from any resulting deficiencies or non-compliances.

15.18 Governing Law and Dispute Resolution. These Terms and the arbitration agreement are governed by and shall be construed in accordance with the laws of the Republic of Singapore. Subject to the arbitration agreement set out below, the courts of the Republic of Singapore shall have exclusive supervisory jurisdiction in respect of these Terms without regard to any choice or conflict of laws rules. You accept that any dispute, controversy or claim between you and Travala and/or its affiliated and related entities, whether contractual or non-contractual, arising out of or in connection with these Terms, or its existence, validity, interpretation, performance, breach, or enforceability (“Dispute”) shall first be attempted to be resolved confidentially and in good faith through our internal dispute resolution procedures by Contacting Us. If the Dispute cannot be resolved through our internal dispute resolution procedures, the Dispute shall then be submitted to binding arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the SIAC (“SIAC Rules”) for the time being in force. The allocation of arbitration costs (including SIAC administrative fees, arbitrator fees, and legal costs) shall be determined by the tribunal in accordance with the SIAC Rules.

The seat of arbitration shall be Singapore;

The tribunal shall consist of one (1) arbitrator, to be appointed by the SIAC; and

The language of the arbitration shall be English.

15.19 Class Action Waiver. You accept that any Dispute shall be brought against us in an arbitration on an individual basis only and not as a plaintiff or class member in a purported class or representative action. You further agree to waive any right for such Disputes to be brought, heard, or arbitrated as a class, collective, representative, or private attorney general action, to the extent permissible by Applicable Law. Combining or consolidating individual arbitrations into a single arbitration shall not be permitted without our consent. In the event the prohibition on class arbitration is deemed invalid or unenforceable, then the remaining portions of the arbitration agreement in Clause 15.18 will remain in force.