Winíka Alterra
Removed from My wishlist
Removed from My wishlist
Hotel Description
When you stay at Winíka Alterra in Palenque, you'll be within a 5-minute drive of Misol-Ha Waterfalls. This hotel is within the region of Cascadas de Agua Azul. Make yourself at home in one of the 5 guestrooms. Rooms have private furnished balconies. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and complimentary toiletries. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Important information
You need to know
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Special Instructions
Front desk staff will greet guests on arrival.
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
Optional fees
- Fee for cooked-to-order breakfast: approximately MXN 85–155 per person
- Airport shuttle fee: MXN 2000 per vehicle (one-way, maximum occupancy 6)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Spanish
Important information
You need to know:
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Special Instructions:
Front desk staff will greet guests on arrival.
Instructions:
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
Optional fees:
- Fee for cooked-to-order breakfast: approximately MXN 85–155 per person
- Airport shuttle fee: MXN 2000 per vehicle (one-way, maximum occupancy 6)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language:
English
Spanish
Loading ... Please wait whilst we find you the best room offers.
Hotel Description
When you stay at Winíka Alterra in Palenque, you'll be within a 5-minute drive of Misol-Ha Waterfalls. This hotel is within the region of Cascadas de Agua Azul. Make yourself at home in one of the 5 guestrooms. Rooms have private furnished balconies. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and complimentary toiletries. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Property confirms they are implementing enhanced cleaning measures
Professional property host/manager
Cleaning and safety practices
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Protective clothing is available to guests
- Masks are available to guests
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Contactless check-in is available
- Individually-wrapped food options are available
- Individually-wrapped food options are available through room service
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
- Guest accommodation is sealed after cleaning
- Electrostatic spray is used for disinfection
- Cashless transactions are available
- Masks are compulsory at the property
- Contactless food service / room service is available
- Food service has been amended for enhanced safety
Important information
You need to know
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
Optional fees
- Fee for cooked-to-order breakfast: approximately MXN 85–155 per person
- Airport shuttle fee: MXN 2000 per vehicle (one-way, maximum occupancy 6)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Spanish
Amenities
Most Popular
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Banquet facilities
other
Concierge services
Airport transportation (surcharge)
Breakfast available (surcharge)
Laundry facilities
Garden
Multilingual staff
24-hour front desk
Wedding services
Pool umbrellas
Number of restaurants - 1
Number of outdoor pools - 1
Snack bar/deli
Free self parking
Free valet parking
Number of bars/lounges - 1
Number of poolside bars - 1
Pool sun loungers
Terrace
Wheelchair accessible – no
Upper floors accessible by stairs only
